Customer Service Engineer II - Atlanta, GA

About the opportunity:We're looking for a Customer Service Engineer who will bring their technical skills in troubleshooting, diagnosing and repair to AV systems. If you're looking for high quality, innovative, shared experiences you have come to the right place. The CSE is responsible for troubleshooting, diagnosing, and resolving technical issues related to audiovisual (AV) and cinema systems. This role focuses on building a foundational understanding of principles and practices, handling field repairs, maintenance and installation. It involves developing an awareness and familiarity with standard tools and procedures, enabling employees to handle field repairs, maintenance, and installations. Ideal for those starting out, this position provides essential training and experience in more complex tasks over time. The CSE ensures compliance with service standards, KPIs, and safety regulations. Approximately 80% of duties are performed on-site at customer locations, requiring frequent domestic and international travel, often on short notice.Location: Must be local to Atlanta, GAResponsibilities:Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing.Provide timely and effective technical support to meet the customers' expectations via telephone or in person.Develop and maintain good customer relationships.Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department.Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure.Repair and update products and software.Ability to diagnose and repair Digital Projectors and Digital systems.Perform emergency service at the client's locations as needed to ensure the full functionality of AV systems and related equipment.Support live events/screening.Provide detailed technical documentation relating to all functions performed.Provide on-call technical phone support and field response.Install and document the installation of AV products and related equipment.Perform scheduled preventative maintenance to ensure optimum operation and a minimum of down time of AV systems.Provide detailed technical documentation relating to all functions performed.Provide technical training for the end user relating to the operation of AV system and related equipment.Maintain accurate market inventory and inventory reports.This role requires regular travel, including international trips, as part of its core responsibilityWhat we are offering:A competitive salary, vacation, health & dental benefits, and employer-matched 401 K pension plan. You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight - your contributions will have an influence.The experience and skills we value:Minimum 3-5 years relevant experience in technical support, networking, field service, PC repair or related fieldMinimum 3-5 years' experience in repair/maintenance/theory of Digital projection systems and/or other Audio systems, in technical support, networking, field service, PC repair or related field experienceWhat will put you ahead:Experienced with audio/video test and calibration and related equipment.Electrical/Electronic understanding/training including troubleshooting skills.Understand AV signal flow and the ability to troubleshot to find failed component.Ability to provide on-call support when necessary.Experience with multimedia equipment installation and service.Experienced with AV testing and calibration equipment.Excellent communications and customer service skills (verbal, written & analytical)Experience with multimedia equipment installation and service.Understanding of analog and digital circuitsWORKPLACE GUIDELINES:Occasional:Standing, Bending, Pushing/PullingLight Lifting (up to 25 lbs.), Moderate (25-50 lbs.) to Heavy (50 lbs.+)Reaching above shoulder levelTravelFrequent:Reading and WritingAbility to ComprehendSitting and using finger movementsCommunicating orallyHandling objects (manual dexterity)Reason and analyzePerform calculations