Technical Account Manager - MSP

OverviewWe are a family-owned Managed Services Provider hiring a Technical Account Manager to serve as the technical point of contact for an assigned group of clients across the Baltimore and Washington, DC metro areas.This role is ideal for someone with MSP experience who has a strong Tier 2 technical background and enjoys client communication, account ownership, documentation, and strategic problem-solving. This is not a traditional help desk role and not a pure account management role. You will stay technical while moving into a more consultative position focused on understanding client environments, identifying gaps, improving documentation, and helping internal teams deliver the right long-term solutions.ResponsibilitiesAct as the technical advisor for an assigned group of roughly 15 clientsBuild strong client relationships through regular communication, discovery, and technical follow-upMaintain clear documentation for client environments, standards, risks, and improvement opportunitiesReview client infrastructure and identify gaps across systems, networking, Microsoft 365, security, and cloud environmentsPartner with Client Success, vCIO, service desk, project, NOC, SOC, and procurement teams to move client initiatives forwardSupport client roadmapping by translating technical findings into clear recommendationsParticipate in client meetings, lifecycle reviews, onboarding discussions, and internal technical reviewsServe as the internal subject-matter expert when teams need deeper context on assigned client environmentsHelp enforce technical standards and improve consistency across client environmentsProvide occasional hands-on support or technical validation when neededRequired ExperienceExperience working for a Managed Service ProviderStrong Tier 2 technical background across systems, networking, Microsoft 365, and client supportExperience in a client-facing role such as Account Manager, Technical Account Manager, Project Engineer, Escalation Technician, or similar MSP positionExperience supporting firewalls, wireless, VPNs, VoIP, printers, and general network infrastructureStrong Microsoft 365 experience including Exchange, Entra ID, SharePoint, and TeamsFamiliarity with Azure, Intune, and hybrid on-prem / cloud environmentsAbility to document client environments clearly, accurately, and consistentlyComfortable identifying risks, gaps, recurring issues, and improvement opportunitiesStrong communication skills with the ability to speak confidently with clients, internal teams, and leadershipAbility to manage multiple client relationships while staying organized and technically accurateBenefits$85,000 – $95,000 salaryPartial work from home scheduleHealth, Dental, and Vision Insurance 100% covered by company401(k) with company matchGenerous PTOBi-annual performance-based bonusesCertification reimbursementPaid certification and performance goal planCareer growth into client strategy, consulting, vCIO, or technical leadership