CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)

Job DetailsDescriptionOur Mission in Customer ServiceTo deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build.What You’ll OwnManage the full order lifecycle from PO to delivery Enter orders accurately (pricing, lead times, item details) Serve as the primary customer contact and resolve issues Prepare quotes and freight estimates Partner with sales and operations to drive outcomes Maintain CRM updates and accurate customer recordsDay in the LifeReview priorities and incoming orders as assignedProcess orders and coordinate internallySupport customers and sales partnersWork on quotes and problem resolutionFollow-ups and system updatesWhat You Bring5+ years of customer service experience B2B experience, preferably at a manufacturing company Strong organizational skills and attention to detail Excellent communication and an ownership mindsetMicrosoft 365 + ERP (Macola preferred) + CRM (Monday.com preferred) Strong business references that speak to reliability, ownership, and performanceBenefitsCompetitive hourly pay Performance-based growth PTO, health, dental, and vision 401(k) with company match Overtime opportunitiesPay$20–$25/hour (based on experience, performance & attitude)Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band“Marco Company is an Equal Employment Opportunity (EEO) employer.”