Client Service Representative

Client Engagement RepresentativeDo you want to be a part of something BIG? Do you have a passion for education? Do you want to impact the lives of students? As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions including substitute teachers, paraprofessionals, and other school support staff. Over the last 22 years, we have innovated education staffing to provide dynamic solutions to school districts and professional opportunities to passionate educators. Our team serves over 5 million students with a pool of 85,000 substitute and permanent employees throughout 34 states. Internally, the ESS team is comprised of 650 individuals with a passion for education working together to ensure our 900 partner districts experience valuable education every day.At ESS our motto is, "Every day counts!" We take opportunities every day to grow and better our company as well as our employees.OVERVIEW:, a leader in Educational Management Services, is currently seeking a Client Service Representatives in our New Jersey c all center! The successful candidate will be responsible for providing exceptional service, telephone and email support to our partnering school districts. The rapid growth and expansion of our business is causing a need for a new generation of Client Service Representatives to provide world-class services to our clients.SCHEDULE:Our Client Service department is open Monday-Thursday 6:00AM-6:00PM and Friday 6:00AM-5:00PM. Full-time Shifts are available for Monday-Friday, 6:00 AM - 2:30 PM. This is an in office position with the option to work from home on Friday's.LOCATION: 3 Executive Campus, Suite 430 Cherry Hill, NJESSENTIAL DUTIES & RESPONSIBILITIESActing as a liaison between school district administration and our organizationDirecting and controlling the fulfillment of substitute teacher and paraprofessional assignmentsUpdating and manipulating data in willSubTroubleshooting any client issues pertaining to willSubDaily communication with clients to facilitate positive client relations and resolution of client concerns, responding to calls and emails within the designated timeframeWorking with our substitute automated management systemUpdating and manipulating dataBuilding a team environmentCompiling reports for designated client contactsQUALIFICATIONS & EXPERIENCEA minimum of 1-year customer service experience preferredExcellent oral and written communication skillsAbility to thrive in a fast-paced, rapidly changing environmentDemonstrate a high level of accuracy in data entry and excelPositive attitude and ability to work well within a team environmentProficiency in Microsoft Office Word and ExcelExcellent oral and written communications skillsStrong interpersonal skills and the ability to work in a team environmentESS ADVANTAGES:Health insurance401(k)Nine paid holidaysVacation timeSick timeVolunteer timeOpportunities for growthPHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 25 pounds.While performing the duties of this job, the employee regularly stands, walks, sits, uses hands to finger, handle, or feel, reaches with hands and arms, talk or hear.VISION REQUIREMENTS - Close vision (clear vision at 20 inches or less) to work on the computer.WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)