Senior Loan Service Representative

Senior Loan Service Representative - Research Location: 11149 Research Blvd, Austin, TX 78759 Schedule: Monday - Friday 8:00AM - 4:30PMAustin Telco Federal Credit Union is seeking a detail-driven and member-focused Senior Loan Service Representative to support consumer lending operations, ensure accurate loan processing, and deliver exceptional service. This role is ideal for someone who thrives in a collaborative lending environment and is passionate about accuracy, compliance, and helping members achieve their financial goals.What You'll Do: Loan Processing & Member SupportProcess consumer loan applications, credit reports, and supporting documentationAssist members in person and by phone with loan inquiries, closings, and servicing needsHandle loan funding, advances on lines of credit and Visa cards, and lien/title releasesProvide overrides and account assistance to staff as neededResolve complex member issues with professionalism, empathy, and sound judgmentEnsure consistent, high-quality service delivery across all lending touchpoints Operational Excellence Audit completed loan files for accuracy and completenessEnsure lending policies, procedures, and regulatory requirements are followedMaintain accurate documentation and uphold compliance standardsSupport operational needs and collaborate with leadership and other departmentsIdentify and help resolve process gaps to improve efficiency and service qualityProtect members and the credit union from errors, fraud, and compliance risk Team Support & Development Serve as a lending resource for staff in the absence of managementProvide guidance on loan procedures, systems, and documentation requirementsAssist in onboarding and training new team members as neededFoster a positive, collaborative, and member-focused lending cultureModel Austin Telco's values of Respect, Empathy, Service, Integrity, and Cooperation Requirements What You Bring: High school diploma requiredMinimum 3 years of consumer lending experience in a financial institutionBilingual in Spanish and English (written and verbal)Strong understanding of lending policies, procedures, and systemsExcellent communication, organizational, and problem-solving skillsAbility to work independently and manage multiple prioritiesProficiency in Microsoft Word and ExcelStrong attention to detail and commitment to member service excellence Why You'll Love Working Here: We're more than a credit union, we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first. Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more. Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones. Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals. Community Engagement: Volunteer opportunities and credit union-sponsored events.A supportive, mission-driven culture that puts people first Additional Requirements: Good credit standing (verified prior to interview)Successful background check and drug screening upon offerCompensation details: 0 Yearly SalaryPIc741293c5-