Customer Service Advocate

Now hiring Customer Service Advocates for a target start date of March 23rd, 2026!The starting rate for this role is $19.25 per hourCandidates must be located in a state that Christian Care Ministry is set up to employ in. Those states are: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, and WV. Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday (new hires will be required to work closing shifts ending at or after 7 pm ET). Candidates who are within a 40 mile radius of our Melbourne, FL office will be required to work onsite full-time.The MissionAt Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.The TeamEveryone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.The JobCustomer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.Essential Job Duties & ResponsibilitiesPresenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and graceTroubleshooting and resolving issuesWorking with a high sense of urgency with all medical service providers and program membersShowing compassion and understanding to customers in needMeeting monthly service objectives as outlined by managementEmbracing any additional training, development, or special assignments with optimismAdhering to company rules and policiesSeeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring othersOffering prayer to all members and providers at every appropriate opportunityContributes to the exercise and expression of Christian Care Ministry’s Christian beliefsAll other duties as assignedEssential Skills & AbilitiesOral and written communication expertiseTyping speed of 30 wpm or moreReading and interpreting documentsStrong multi-taskingCritical thinking and problem solvingApplying understanding to carry out instruction furnished in written, oral, or diagram formDigital literacy including e-mail, search engines, word processing, Microsoft Suite, and ZoomFamiliarity working with two computer monitorsStrong knowledge of computer hardware and softwareMaintaining strict adherence to scheduled tasksStaying connected in a remote environment using multiple communications channelsUtilizing a database system including how to update fieldsCore Competencies/Demonstrable BehaviorsInstills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity.Customer Focus - Build strong customer relationships and deliver customer-centric solutions.Ensures Accountability - Holding self and others accountable to meet commitments.Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm.Education and/or ExperienceHigh school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) requiredTwo years high volume contact center experience preferredExperience in healthcare, insurance or medical billing preferredSupervisory ResponsibilitiesThis job has no supervisory responsibilitiesIncentives & BenefitsWe work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:100% paid Medical for employees/99% for familyGenerous employer Health Savings Account (HSA) contributionsEmployer-paid Life Insurance (3x salary) and Long-term Disability Insurance6 weeks of paid parental leave (for both mom and dad)Dental - two plans to choose fromVisionShort-term DisabilityAccident, Critical Illness, Hospital Indemnity401(k) – up to 4% match on ROTH or Traditional contributionsGenerous paid-time off and 11 paid holidaysWellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo Employee Assistance Program including no cost, in-person mental health visits and employee discountsMonetary Anniversary Awards ProgramMonetary Birthday AwardsTuition ReimbursementsMinimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.