IT Technician

IES in Sugar Land, Texas is seeking an IT Technician II to provide Tier 2 advanced technical support on the IT Service Desk. You will handle escalated incidents, perform deeper diagnostics, and mentor Tier 1 staff in a domain environment. The role covers Windows 11, Office 365, Active Directory, and endpoint management using Intune or SCCM, with on-site work and occasional after-hours responsibilities. You will document troubleshooting steps and contribute to knowledge articles and#J-18808-Ljbffr