Patient Experience Team Lead - The Doctors Drury

Permanent RoleUse Your leadership, administrative & Customer Service Skills to Make a Real ImpactBe Part of a Welcoming, Patient-Focused TeamAbout The RoleWe're seeking a motivated Patient Experience Team Lead to help lead the day-to-day operations of our busy medical centre. You'll manage daily administrative functions, provide leadership to the front-desk team, and help create a smooth, welcoming experience for every patient.This is a permanent role, working 32 hours per week across 4 days from Monday - Friday.Key ResponsibilitiesOversee reception and admin functionsProvide hands-on leadership and support to the front-office teamChampion a high standard of patient service and satisfactionManage financial tasks, reporting, and clinic processesAct as a key liaison with clinicians, external providers, and Green Cross Health Support OfficeDeputize for the Practice Manager in their absenceAbout YouYou'll bring a positive, professional approach, strong attention to detail, and a passion for supporting others. We're looking for someone who enjoys working in a busy, people-focused environment and takes pride in delivering great service with care and confidence.Experience in general practice administration (preferred)NZ Primary care experience essentialWorking knowledge of Medtech Evolution/Other Medical PMS essentialPrevious experience of medical administration & general practice claims submission desirableExperience managing a team desirable Strong customer service and interpersonal skillsFinancial know-how, including Excel and reporting toolsFamiliarity with MedTech Evolution (a bonus)Calm, professional, and confident with systemsCollaborative and positive team approachJoin an organisation where care, collaboration, and personal development are truly valued.Click Apply now and start your journey with The Doctors Drury.Applicants for this position should have the right to work in New Zealand. (Citizenship, NZ residency, or a valid NZ work permit.)