Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Cedar Rapids, IAJob Type: Part-Time (20 hours per week)About Us: At Trident Process, we’ve been a leading manufacturers’ representative since 1987, delivering high-quality process equipment to the greater Midwest. Our commitment to exceptional service and customer satisfaction sets us apart. We’re seeking a motivated and detail-oriented Customer Service Representative to manage the after-order process and create a seamless experience for our valued customers.Position Overview:As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction after the sale. Your responsibilities will include managing order tracking, addressing inquiries, resolving issues, and maintaining clear communication with customers. Your efforts will contribute significantly to our mission of providing outstanding service and support.Key Responsibilities:Order Management: Efficiently track and manage customer orders from post-purchase to delivery, ensuring accuracy and timely fulfillment.Customer Communication: Act as the primary point of contact for customers regarding their orders, offering timely updates and addressing any concerns with professionalism and empathy.Issue Resolution: Proactively identify and resolve post-order issues, including delays, returns, and exchanges. Collaborate directly with our manufacturers to ensure swift solutions.Documentation and Reporting: Maintain detailed records of customer interactions, order status, and issues, providing valuable feedback to the management team for process improvement.Collaboration: Work closely with sales teams and manufacturers to coordinate order fulfillment and effectively address customer needs.Qualifications:High school diploma or equivalent; additional education in business or customer service is a plus.Proven experience in customer service, ideally in a industrial/ distribution or e-commerce environment.Excellent communication skills, both written and verbal, with a talent for building rapport and empathizing with customers.Strong problem-solving abilities and a proactive approach in a fast-paced environment.Proficiency in CRM software and Microsoft Office Suite.Exceptional organizational skills and meticulous attention to detail.What We Offer:Competitive Hourly Rate: We value your contributions and offer competitive pay.Professional Growth: Opportunities for development and career advancement within our organization.Comprehensive Training: Receive the training you need to excel in your role and grow your skill set.Supportive Environment: Join a collaborative team dedicated to delivering exceptional service.Trident Process is an Equal Opportunity Employer.