Senior Manager, Global Account

OverviewWe expect all team members to champion company standards of conduct and foster an inclusive culture. Transdev provides a broad range of services supporting autonomous driving testing and service development for global clients.The Senior Global Account Manager is a senior operator and client-facing leader responsible for the end-to-end performance of a global autonomous mobility partnership. Based in the United States and reporting to the Head of Global Operations, this role drives execution across international markets - ensuring country teams deliver against metrics, timelines, and operational standards. This position will also liaise closely with the SVP of the division.This is a hands-on role requiring both executive presence and a high level of day-to-day ownership across data, reporting, and cross-market coordination.Transdev Is Proud To OfferCompetitive compensation package of minimum $100,000 – maximum $124,000Benefits IncludeMedical, dental & vision health benefits - Blue Cross Blue Shield+ 401(K) retirement plans Paid time off and holidays Career advancement opportunitiesKey ResponsibilitiesGlobal Account Ownership Role:Own the operational health of the global account, holding international country teams accountable to KPIs, deliverables, and timelinesAct as the liaison between global leadership, client stakeholders, and in-country onsite managersSupport Monthly Business Reviews (MBRs), including building executive-ready presentations, synthesizing data, and representing global performancePull, analyze, and structure data across markets to identify risks, gaps, and performance trendsDrive follow-ups and action tracking: maintain change logs, monitor open items, and ensure closure across regionsStandardize processes, reporting, and operating rhythms between international markets and the U.S.Support global supply/demand planning, testing validation metrics, and continuous process improvement initiativesManage client escalations with urgency, clarity, and accountabilityPerformance Governance & Country AccountabilityTranslate global supply plans into executable actions across U.S. and international teamsMaintain and apply standardized pricing, contracts, and SLAs with the Head of Global OperationsTrack, manage, and close escalations; own change logs and ensure follow-through with country leadsRun Weekly Business Reviews (WBRs): track KPIs, enforce accountability, and drive action closureBuild and deliver Monthly Business Review (MBR) materials: synthesize data, highlight risks, and define recovery plansAudit country performance and processes; identify gaps and drive corrective actions to completionStandardization & Global AlignmentExecute and enforce standardized processes, service levels, and reporting across all marketsIdentify inconsistencies and drive alignment with Operations, Training, and country teamsEnsure adherence to global account standards through ongoing tracking and escalationStrategic Partnership DevelopmentSupport executive reviews by building materials, analyzing performance, and contributing recommendationsIdentify improvement and growth opportunities; develop data-backed proposalsSupport client forums and ensure clear follow-ups and executionInternal Leadership & AdvocacyAct as the day-to-day operator for the global account across internal teamsDrive coordination across regions and ensure delivery against commitmentsProvide clear visibility into performance, risks, and priorities to leadershipOwn follow-ups and ensure actions are fully executedRequired Education And ExperienceEducation, Licensing, and Certifications Required:Bachelor’s degree in Business Administration, International Relations, Communications, or a related field (Master’s preferred).Certifications in Account Management, Client Success, or Project Management (PMP, PRINCE2) are a plus.Experience8+ years in account management, operations, client success, or similar roles in multi-market environmentsProven experience running business reviews (WBRs, MBRs, QBRs) and holding teams accountable to performance commitmentsHands-on experience managing and resolving client escalations in fast-paced, high-pressure settingsTrack record of driving cross-market standardization and operational alignment across global programsExperience influencing internal and external stakeholders without direct authorityBackground in technology, autonomous vehicles, mobility, or other complex/regulated industries preferredExperience in global operations, consulting, or complex client-facing environmentsRequired Knowledge, Skills, And Abilities (KSAs)High-ownership, execution-focused operator able to manage multiple workstreams across time zonesHighly analytical; comfortable working with raw data and translating insights into clear, actionable outputsProven ability to drive standardization and enforce operational consistency across marketsEffective in cross-cultural environments; able to work across diverse teams and geographiesHighly organized and self-directed; able to manage a complex global scope with minimal oversightProficient in Google Workspace and/or Microsoft Office; comfortable with reporting and tracking toolsHighly self-motivated, organized, and capable of managing a complex global portfolio with minimal oversight.Proficiency in Google Suite and/or Microsoft Office; comfortable with CRM, project tracking, and performance reporting tools.Fluency in one or more languages in addition to English is strongly preferred, given the international scope of the role.Physical RequirementsFrequent standing, walking, and sitting.Use hands to finger; handle, or feel; and talk or hear; climb stairs and/or ladders.Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.International & domestic travel up to 30% of the time.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Drug-free WorkplaceTransdev maintains a drug-free workplace. Applicants must:Be eligible to work in the United States without requiring sponsorship now or in the future (if based inthe U.S.).Successfully pass a pre-employment drug screen.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.comIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background checkCalifornia applicants: Please Click Here for CA Employee Privacy Policy.Job Category: Executive & Senior Level ManagementJob Type: Full TimeReq ID: 8062Pay Group: A3FCost Center: 560The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.California applicants: Please Click Here for CA Employee Privacy Policy.About TransdevCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.