Customer Service Representative (Remote - Must live in Indianapolis area)

Staff Management | SMX, a leading provider of custom designed staffing solutions, has immediate opening for Remote Customer Support Representatives with our premier client in Indianapolis, IN. This is a full time position with a strong focus on customer service.Perks & BenefitsCasual Dress CodeWeekly paychecksDirect Deposit or Cash Card pay optionsMedical / Dental InsuranceSign on Bonus (Restrictions Apply)Referral Bonus (Restrictions Apply)$16.00 - $17.00/HourBonuses are per eligibility requirementsEmployment Type & ShiftsFull TimeTemp to HireTemporary or Contract1st ShiftJob ResponsibilitiesDemonstrate basic knowledge of product and product features for assigned brandDemonstrate basic knowledge of internal processes and system toolsManage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email, and/or the client's online portalMeet all service level agreements as assignedUtilize and manage appropriate ERP business systems6+ months of customer serviceExperience in a fast paced, collaborative, team environmentMS Outlook & Excel experienceExcellent verbal and written communication skillsPO Management experience preferred but not requiredAssociate RequirementsHS Diploma or GEDBackground CheckDrug TestMust be at least 18 years oldThe hourly rate for this position is anticipated between $16.00 - $16.00 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at https://flimp.live/trueblueassociates#home.SIMOS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.