System Engineer Tier 2

We’re excited in your interest to join the Roeing Team! Roeing is a well-established full-service technology, engineering, and business solutions company serving western, central, and northern Indiana for the past 37 years. We take pride in professionally serving a large diversity of markets, including healthcare, education, government, manufacturing, retail, legal, and others. Our daily mission is to help solve problems and enhance processes for our clients through applied technology, providing a solid operational foundation along with the flexibility to adapt to their rapidly changing environments. We are currently looking for a motivated IT Systems Engineer to join our Technical Services Team. An IT Systems Engineer at Roeing helps plan, support and troubleshoot our client’s environments through Professional Services, Managed IT Services, and servicing tickets through an IT Helpdesk. An IT Engineer also works closely with their Technical Services Team to both provide and receive support from other Systems Engineers, maintain documentation and learn custom client solutions to provide top-level customer service. Primary Technical Responsibilities Provide technical expertise in the implementation, and support of customer Technology needs Ensure the confidentiality and integrity of our corporate and customer data Remote and on-premises support for client and technical staff of: Servers, Desktops, Switches, Routers, Firewalls, Wireless APs, Backups, Critical Power, Environmental Monitoring, and others Help implement and support cloud solutions – Azure, Datto, Microsoft 365 Troubleshooting and support of client Active Directory, Domain, Hybrid Cloud, and Line of Business Applications Patching, monitoring, and general maintenance of client network, server, and desktop environments Participation in On-call rotation for emergency client outages Intensive, detailed, and accurate documentation and timekeeping Expected Technical Specialization Knowledge of and ability to troubleshoot Microsoft server platforms (2012 through 2022), desktop platforms (Windows 10/11, some Mac), Active Directory, DNS, and Office 365 GPO management and Scripting experience a plus Understanding and/or Experience with VMWare, Scale, Hyper-V Server Platforms Ability to understand, support and troubleshoot Network Infrastructure: Switches, VLANs, routing Some experience supporting backups with Veeam or Datto Platforms Ability to deploy and manage firewalls including Sophos, Fortinet, and others Consulting Assistance Responsibilities Support and troubleshooting of customer technology platforms Assist in evaluating client needs and determining the appropriate technology solution Assist with preparing customer Engagement Proposals when required Assist in presenting solutions to prospective customers Assist in each stage of the sales process with the sales team Training both technical and non-technical users on how to apply best practices Desired Personal Qualities Excellent interpersonal skills and comfort in a client-facing role through in-person, phone, and email communication Enjoys working alongside a team of and learning / taking instruction from Level 3 Engineers Self-motivation and independent study Ease of learning new technology Ability to work several projects and service requests concurrently Presentable business-casual appearance Dependable work attendance Understanding of the sales process Willingness to learn and grow Valued Certifications · A+ · Network+ · Security+ · Microsoft MCSA · Microsoft AZ-900 Education Associates degree in a related field and/or a minimum of two years relevant experience in the Information Technology field. Additional Duties limited, rotational evening and weekend work based on client activities. Occasional onsite travel to client’s locations within a 75-mile radius Maintain normal working office hours of 8:00 am to 5:00 pm Benefits: 401(k) Dental insurance Disability insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule: 8 hour shift Monday to Friday On call Education: Associate (Preferred) Experience: Active Directory: 3-4 years (Preferred) Azure: 1 year (Preferred) VMWare: 1 year (Preferred) Computer hardware: 1 year (Preferred) Network Infrastructure: 1 year (Preferred) IT support: 3 years (Required) License/Certification: Driver's License (Required) A+, Network+, Security+, and Microsoft MCSA Certification, AZ-900 (Preferred) Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Job Types: Full-time, Contract, Temporary Benefits: 401(k) Dental insurance Health insurance Schedule: 8 hour shift Monday to Friday Work Location: In person Pay: $50,000.00 - $70,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: In person