Inbound Phone Sales Representative
About Audien HearingAudien Hearing is on a mission to make hearing affordable, accessible, and stigma-free for everyone. Proudly serving over 1 million customers, we lead the way in the over-the-counter (OTC) hearing aid industry by combining innovative technology with a direct-to-consumer model. Our team is passionate about building high-impact products that empower individuals to reconnect with the world around them—at a fraction of traditional hearing aid costs.Inbound Phone Sales Representative – Audien HearingLocation: Scottsdale, AZDepartment: SalesReports To: Director of SalesCompensation: Base pay + commission for the first 4 weeks, then uncapped commissionRole OverviewThis is a unique opportunity to get in at the ground level of Audien’s first on-site sales team. Thisposition offers great potential for those we meet and exceed standards. We are seeking highlymotivated, growth oriented individuals that will jump at the opportunity to take a leadership rolein the near future.As an Inbound Phone Sales Representative, you’ll be the trusted voice customers hear whenthey reach out to learn more about Audien’s hearing aid solutions. You’ll guide prospectivecustomers through our product offerings, answer questions with empathy and clarity, andconvert interest into confident purchases. Our phone representatives must believe in ourmission to succeed. We are not here to sell vanity items, we are here to give the gift of hearingback to those in need.Key ResponsibilitiesHandle high-volume inbound calls from prospective customers seeking hearing aid Solutions. Build rapport quickly and guide customers through product options based on their needs and lifestyle.Educate callers on product features, pricing, warranties, and usage.Convert inquiries into sales while maintaining a customer-first approach.Accurately document interactions and outcomes in Telephony and CRM systemsMeet or exceed daily, weekly and monthly sales goals, including conversion rate, revenue per call, and average order value (AOV).Participate in coaching sessions, calibration meetings, and performance reviews to continuously improve.Provide feedback on call flows, objections, and customer insights to support ongoing optimization.QualificationsExperience in inbound phone sales or customer service with a sales component.Strong verbal communication and active listening skills.Ability to handle objections with professionalism and empathy.Familiarity with CRM tools and contact center platformsSelf-motivated, goal-oriented, and adaptable to change.Passion for helping others—especially older adults or those with hearing challenges.What We OfferCompensation Breakdown – First 4 Weeks + BeyondBase pay + commission for the first 4 weeks of employmentTransition to uncapped commission starting Week 5Expected Hours: 40 hours/weekWeeks 1–4Base Pay: $20/hourCommission: Uncapped, up to 6% of revenue generated afterdiscountsGuaranteed Minimum Pay: $2,000 every two weeks (before taxes), based on 80 hours workedPerformance-Based Earning PotentialMeets expectations: $3,000 bi-weeklyExceeds expectations: $4,000 bi-weeklyAfter Week 4You’ll transition to 100% commissionCommission remains uncapped, with earning potential fully performance-drivenPaid training and ongoing coachingJoin the foundational team and carve your path to success with immediate growth opportunitiesMission-driven culture with a focus on customer success