Case Manager - Day & Residential Programs in Castle Rock

Resource CoordinatorPosition is classified as Full TimeSchedule: M-F 40 HoursReports to Resource Coordination ManagerJob Overview:We are seeking a Resource Coordinator to support our mission in empowering adults with intellectual and developmental disabilities. The Resource Coordinator (RC) serves as the primary point of contact for participants, families, and program staff, ensuring person-centered supports and services are delivered in alignment with individual goals and needs. This role manages a growing caseload while maintaining high standards of quality, consistency, and communication across services.This position supports participants across both our residential and day-program services, ensuring continuity of care and consistent coordination across all environments.In addition to core coordination responsibilities, this role includes a secondary focus on Crisis Response and Program Engagement, supporting participant safety, program stability, and a positive, inclusive environment.Essential Duties & Responsibilities:Resource CoordinationManage and coordinate services for approximately 40-45 participants, ensuring alignment with ISP, BIP (as applicable), and individual goalsCoordinate support for participants across residential and day-program services, ensuring consistency and continuity of care across all environmentsReview, manage, and oversee Incident Reports (IRs) for accuracy, compliance, and follow-upCommunicate with participants and families regarding incidents, concerns, and service updates in a transparent and supportive mannerServe as a liaison between participants, families, Program Managers, and Case Management agenciesMonitor participant progress toward goals and ensure timely, accurate documentation in internal systemsSupport ISP meetings, annual planning, and ongoing collaboration with case management teamsIdentify barriers to participation, safety, and goal achievement, and help develop solutionsCrisis Response & Program Engagement: Provide real-time support as part of the Crisis Response team during behavioral or emotional escalationsCollaborate with Behavior Team and Program Managers to ensure consistent implementation of crisis plans and debrief processesSupport participant engagement initiatives such as STAR of the Month and other recognition programsContribute to a positive program culture through encouragement, recognition, and morale-building effortsModel calm, professional, and supportive behavior during high-stress situationsKey Competencies: Strong communication, de-escalation, and interpersonal skillsAbility to remain calm and effective during high-pressure situationsStrong organizational skills with attention to detail and follow-throughCollaborative mindset with a commitment to team consistency and accountabilityUnderstanding of person-centered practices and positive behavior support strategiesPassion for supporting individuals with diverse needs and promoting inclusionQualifications: High school diploma or equivalent requiredMinimum of 2 years of experience in developmental disabilities (DD) services, behavioral support, case management, residential services, or a related human services fieldFamiliarity with Colorado's Medicaid Waiver system (HCBS-DD, SLS)Valid driver's license and reliable transportation (if required for travel between program sites)Ability to obtain and maintain CPR/First Aid certificationMust be able to successfully pass a background check and drug screenBenefits: **One weekly work-from-home day after the probationary period. **Medical, Dental, Vision and Life InsuranceHealth Savings AccountsCompany Sponsored Retirement PlanPaid Vacation TimePaid Sick LeaveGenerous Paid Holiday Schedule