Solutions Engineering Manager (Technical Sales) – NYC

🚀 We’re hiring: Customer Success Lead – NYCEscape is building an AI-powered code-to-cloud security platform covering Attack Surface Management, automated pentesting, and DAST. With 30+ people, offices in NYC & Paris, and a $18M Series A, we’re scaling our team and looking for a Technical Customer Success Lead.We’re looking for a technical Customer Success leader to own the success of our customers and manage a small CS team of 3. You’ll work closely with the Product team, Head of Sales, and Engineering to drive adoption, deliver technical onboarding, and ensure high-value clients get the most from our platform.What You’ll DoLead and grow the Customer Success team, today 3 people, coaching them on technical onboarding, support, and account management.Partner with customers to ensure smooth adoption, technical guidance, and best practices.Collaborate with Sales, Product, and Engineering to drive customer satisfaction and inform the product roadmap.Handle high-touch onboarding, POCs, and complex technical escalations for strategic accounts.What We’re Looking For5+ years in Customer Success or Technical Account Management, with team leadership experience in a high-growth startup.Strong technical background: SaaS, software, Python knowledge a plus.Experience working with technical buyers and technical teams.Excellent communicator and proactive problem solver.Passion for startups and shaping the future of AI-driven security.💡 Ready to lead a technical Customer Success team at a fast-growing AI security startup? Apply now and join Escape!