Service Coordinator

About Our OrganizationAurelio Physical Therapy is a locally owned outpatient physical therapy company. We focus on giving high-quality, one-on-one care to our patients. Our clinic is run by experienced clinicians, and we value teamwork, strong communication, and great patient relationships.Job SummaryWe are looking for a friendly and organized service coordinator who enjoys helping people. In this role, you will welcome patients, schedule appointments, and help with the daily tasks that keep the clinic running smoothly. You will use basic medical terms and follow clinic procedures while helping with scheduling, billing, and updating charts, forms, and other paperwork. Your work helps create a positive, patient-centered experience. We are looking for someone part time, ideally with the ability to work on Tuesday, Wednesday and Thursday.Education and ExperienceHigh school diploma or equivalent.SkillsGood communication and listeningBasic reading, writing, and computer skillsWillingness to learn new informationSimple problem-solvingAbility to work well with othersHelpful and service-minded attitudeBasic time-management and organizationComfort using or learning basic office equipmentWork ContextCommunicationYou will talk with patients, families, clinic staff, and outside providers to schedule appointments, answer questions, and share information.Role RelationshipsYou will work closely with the front desk team, physical therapists, rehab techs, and clinic leadership. Most communication happens inside the clinic, with occasional calls to outside offices or insurance companies.Responsibility for OthersYou help support patient care by keeping schedules accurate, paperwork organized, and communication clear. You do not supervise staff.Conflictual ContactLow. You may sometimes speak with upset or worried patients about scheduling or paperwork, but serious conflict is rare.Work SettingIndoor outpatient clinic with a front desk area, treatment rooms, and shared office spaces.Environmental ConditionsStandard indoor environment with climate control. Some travel by car to other locations will be required during training period.Job HazardsLow physical risk. You may stand, walk, or carry light items such as files or supplies.Body PositioningA mix of sitting, standing, and walking around the clinic, with occasional light lifting.Work AttireBusiness-casual or professional athleisure that fits a healthcare setting.Impact of DecisionsCorrect scheduling and documentation help keep the clinic running smoothly and improve the patient experience. Mistakes may cause delays or billing issues.Routine versus Challenging WorkMost tasks are routine, but you may occasionally face challenges with scheduling, communication, or solving small problems.Pace and SchedulingThe pace is steady, with frequent interruptions and shifting priorities. Good time management helps balance phone calls, scheduling, check-ins, and other tasks.Primary Job DutiesSchedule and confirm patient appointments and help with basic intake or insurance details.Answer phone calls, take messages, and communicate with patients and staff.Greet visitors and direct them to the correct person or area.Update patient charts and handle routine paperwork.Use office software and equipment to complete daily tasks.Send or receive documents like forms or medical records.Help keep office supplies stocked and organized.Assist with simple billing, payment, or insurance forms.Help with light cleaning tasks, such as wiping surfaces and keeping common areas tidy.Wash, fold, and restock clinic laundry as needed.Assist with training rehabilitation technicians on front office tasks at home location.Tools and TechnologyEMR systemMicrosoft WindowsMicrosoft Office (Teams, SharePoint, Outlook, Word, Excel)Phone systemPrinter, scanner, and fax machine