Chief Operating Officer - Healthcare/Legal

Houston Candidates preferredWe are a fast-growing healthcare and legal services coordination company that serves as the bridge between physicians, attorneys, and medical providers. Our mission is to streamline communication, documentation, and case support so attorneys can efficiently access the medical information and expert coordination needed to advocate for their clients.We specialize in managing the operational side of medical-legal collaboration — connecting healthcare professionals with legal teams, coordinating records and treatment documentation, and ensuring a seamless experience for all parties involved.Position SummaryWe are seeking a strategic and highly organized Chief Operating Officer (COO) to oversee and optimize the day-to-day operations of our growing organization. The COO will play a critical leadership role in scaling operations, improving workflows, managing teams, and strengthening relationships across the medical and legal sectors.This role is ideal for a leader with experience in healthcare operations, legal support services, case management, medical coordination, or professional services environments.Key ResponsibilitiesLead and oversee daily company operations across client services, case coordination, provider relations, and administrative teamsDevelop scalable systems and operational processes to improve efficiency and client experienceManage relationships with physicians, medical providers, attorneys, and strategic partnersEnsure timely coordination of medical records, case documentation, scheduling, and communication between partiesBuild operational KPIs and reporting systems to measure productivity, turnaround times, and service qualityRecruit, train, and manage operations staff and department leadersCollaborate with executive leadership on strategic planning, growth initiatives, and expansion opportunitiesEnsure compliance with HIPAA, privacy standards, and applicable healthcare/legal regulationsIdentify operational bottlenecks and implement process improvementsSupport business development efforts by strengthening referral and partner relationshipsQualificationsBachelor’s degree required; MBA, MHA, JD, or healthcare administration background preferred5+ years of senior operations leadership experienceExperience in healthcare, medical practice management, personal injury, legal support services, insurance, or case management strongly preferredStrong understanding of medical documentation workflows and client service operationsProven ability to manage cross-functional teams and scale operationsExceptional communication, leadership, and organizational skillsExperience with CRM systems, case management platforms, and operational reporting toolsAbility to thrive in a fast-paced, relationship-driven environmentPreferred ExperienceMedical-legal industry experiencePersonal injury or workers’ compensation case coordinationPhysician liaison or healthcare network managementHIPAA compliance oversightVendor and provider contract managementWhat We OfferCompetitive salary + performance bonusLeadership growth opportunitiesFlexible work environmentHealth benefits and paid time offOpportunity to shape and scale a rapidly growing companyHow to ApplyPlease submit your resume and a brief cover letter outlining your operational leadership experience and any relevant healthcare or legal industry background.