Inside Sales Representative – Salesforce Administrator

Inside Sales Representative – Salesforce AdministratorCharlotte, NC- Local candidates OnlyIf you enjoy blending sales, technology, and problem-solving, this role gives you the opportunity to do all three in a meaningful way.We’re looking for someone who thrives in a fast-paced environment where you’re not just supporting sales, you’re actively shaping how the team operates through Salesforce optimization, customer engagement, and data-driven decision making.What You’ll Be DoingYou’ll play a key role in both customer interaction and CRM ownership, giving you visibility across the full sales cycle:Act as a primary point of contact for customers via phone, email, web, and LinkedInGenerate and manage quotations for new and existing opportunitiesHandle inbound inquiries and provide product/service guidanceManage RMAs (returns) and coordinate with production to drive resolutionOwn and drive customer projects from initial contact through order completionIdentify and develop new business through inbound leads and outbound prospecting (calls + email)Research accounts, identify key decision-makers, and build engagement strategiesGrow existing accounts while uncovering new opportunitiesSalesforce & Technical OwnershipThis role goes beyond traditional inside sales; you’ll be the go-to resource for Salesforce administration and optimization:Configure and customize Salesforce to align with business needsManage user accounts, roles, and permissions to ensure proper access and data securityBuild and maintain reports and dashboards to support sales performance and decision-makingMonitor system performance and troubleshoot issuesTrain and support users to improve adoption and efficiencyStay current on Salesforce releases and new functionalityWhat Makes You a Strong Fit3–5+ years of experience as a Salesforce Administrator or Super UserStrong understanding of CRM systems (Salesforce or similar platforms)Ability to translate technical concepts into clear, user-friendly communicationExperience balancing customer-facing sales responsibilities with technical system ownershipStrong organizational skills with the ability to manage multiple projects simultaneouslyConfident communicator with solid negotiation and relationship-building skillsComfortable working across teams and with different personality typesDetail-oriented with a strong sense of accountabilityBonus if you have:Experience reading or editing technical drawingsBackground in manufacturing, industrial, or technical product environmentsWhy This Role Stands OutYou’re not siloed, you’ll have end-to-end visibility across sales and operationsYou’ll directly impact how the sales team functions through Salesforce improvementsA mix of technical ownership + customer interaction, keeping the role dynamicOpportunity to influence process improvements, reporting, and overall sales effectivenessIf you’re someone who likes being both customer-facing and technically hands-on, this is a unique opportunity to step into a role where you can make an immediate impact.