CSR – Call Center / Service Desk (Bilingual Preferred)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tryfacta, is seeking the following. Apply via Dice today!About Us:Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.Founded in March 1996, we have a presence in all 50 States. Tryfacta has ranked among the fastest-growing companies by Inc. Magazine (Inc. 5000).Tryfacta is certified by the Joint Commission for Healthcare Staffing Services and holds multiple ISO certifications demonstrating our commitment to quality and continuous improvement.Job Summary:Tryfacta is seeking a Customer Service Representative (Call Center / Service Desk) for our client in Cleveland 44114. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!Position Title:Customer Service Representative (Call Center / Service Desk) – Bilingual PreferredLocation:Cleveland, OH 44114 (Onsite from Day 1)Duration:36 Months (July 1, 2026 – June 30, 2029)Work Schedule:Day Shift (based on operational hours and peak periods)Responsibilities for this position include, but are not limited to:Handle high-volume inbound customer service callsProvide accurate information and resolve customer inquiriesPerform call routing, warm transfers, and escalation handlingDocument interactions and maintain service recordsSupport peak service periods and maintain professionalismWork across multiple systems in a fast-paced environmentTo be considered for this position, you should have:1–2+ years of call center or customer support experienceStrong communication skills and phone etiquetteExperience handling high call volumes and escalationsAbility to multitask across systems and document accuratelyComfortable working in a fast-paced, onsite environmentBilingual (English/Spanish) preferredExperience in education, public sector, or healthcare environments preferredTryfacta is an Equal Opportunity/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.