Manager, Cloud Operations

MANAGER, CLOUD OPERATIONSBusiness Title: Manager, IT InfrastructureJob Family: IT / Cloud OperationsWork Environment: HybridLocation: TX/FL/PA - Irving, TX, Boca Raton, FL, or Blue Bell, PAPOSITION SUMMARYThe Manager leads cloud‑native and on-prem infrastructure operations with a primary focus on Google Cloud Platform (GCP) and secondary oversight of Azure, AWS, and OCI. This role is accountable for the availability, resiliency, cost efficiency, and operational excellence of enterprise platforms spanning hypervisors, Linux/Unix and Windows systems, Citrix/VDI, data protection, disaster recovery, and site replication. The position combines strong people leadership, incident command, and FinOps accountability, managing blended teams of FTEs, contractors, and MSPs while ensuring effective budgeting, forecasting, inventory, and license management. The role drives successful execution of infrastructure projects, outages, and transformation initiatives.DUTIES AND RESPONSIBILITIESLead Cloud and Infrastructure Operations teams supporting GCP centric hybrid environments, with secondary responsibility for Azure, AWS, and OCI. Provide people leadership for blended teams (FTEs, contractors, MSPs), including performance management, coaching, and workforce planning. Serve as the incident and outage commander, leading war rooms, coordinating recovery, delivering executive communications, and driving root cause analysis. Own FinOps responsibilities including budgeting, forecasting, cost optimization, inventory tracking, and license management across hybrid and multi cloud platforms. Oversee operations for compute, hypervisors, Linux/Unix and Windows systems, Citrix/VDI, storage, data protection, backup, site replication, and disaster recovery. Provide operational governance for SaaS platforms and integrations, including Salesforce and ServiceNow, in partnership with application owners. Lead delivery of infrastructure projects, migrations, refreshes, and cloud transformation initiatives. Drive automation and Infrastructure as Code adoption to improve reliability, speed, and operational efficiency. Establish and enforce operational standards, monitoring, runbooks, and on call practices. Act as a senior escalation point for complex technical, operational, and vendor related issues. Ensure high levels of system availability, performance, and scalabilityDevelop and maintain documentation, runbooks, and operational playbooksAssist in capacity planning and infrastructure roadmap development. SKILLS AND COMPETENCIESStrong expertise in Google Cloud Platform (GCP) and hybrid infrastructure environmentsDeep understanding of cloud-native vs. traditional infrastructure (hypervisors, virtualization, etc.)Experience managing multi-domain infrastructure teams (Linux, Windows, storage, backup, VDI)Knowledge of infrastructure provisioning, automation, and operational toolingFamiliarity with data protection, disaster recovery, and business continuity planningExperience with Citrix / Virtual Desktop Infrastructure (VDI) environmentsStrong leadership skills with the ability to manage and develop technical teamsExcellent problem-solving and decision-making capabilities in high-availability environmentsStrong communication skills, with the ability to work cross-functionally with technical and business stakeholdersExperience driving process improvement and operational maturity.Understanding FinOps, P&L, Opex/Capex and ability to do budget planning and tracking.Infrastructure observability tools as well as capacity planning and managementQUALIFICATIONSMinimum Qualifications:Bachelor’s degree or equivalent experience in IT, Computer Science, or related field8–12+ years of experience in cloud operations, infrastructure, or data center environments3–5+ years of experience leading or managing technical teamsHands-on experience with GCP or other major cloud platforms (AWS/Azure transferable)Experience managing hybrid environments (cloud + on-prem)Strong foundation across compute, storage, and OS-level operationsIT financials experience with forecasting, inventory and license tracking.Preferred Qualifications:GCP certifications (Professional Cloud Architect, etc.)Experience with FinOps / cloud cost optimization strategiesBackground in enterprise infrastructure or managed services environmentsExposure to automation tools (Terraform, scripting, etc.)Experience scaling teams during periods of rapid growth or transformation