Telecommunications Specialist III

Benefits:401(k)401(k) matchingCompany partiesCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insuranceWellness resourcesRole: Telecommunications Specialist IIIAbout RigilRigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.Location: 6500 S MacArthur Blvd Oklahoma City, OKJob Type: Full TimeJob Description:Performs onsite, in person, walk-throughs of work areas to determine if additional resources or requirements are needed to fulfill customer experience.Manages and updates local work order tracking system, briefs Federal Staff on an Ad hoc basis about project concerns.Provides weekly activity reports on overall work performed.Resolves customer complaints and escalations.Evaluates, analyzes, develops or improves communication systems, procedures and requirements as outlined in the statement of work.Coordinates the installation of telephone and network positions.Works on inside and outside Telecom and Network infrastructure cable plant.Assists all Telecommunications Mechanics as requested.Installs, removes, maintains, modifies, troubleshoots and repairs voice and/or non-voice. communications systems including paging, alarm, analog and digital communications equipmentRuns cables, installs connectors, etc. associated with telecommunications equipment for voice and non-voice circuits.Minimum Qualifications: Must be a high school graduate or equivalentMust have at least five years’ experience in pulling wire cable to termination point, for installation of network positions, telephones, switches, etc.Four years’ experience handling customer calls and interactionsExperience at MMAC/FAA is preferred