Customer Solutions Project Analyst

Job Title: Customer Solutions Project AnalystLocation: White Plains, NYDuration: 12 monthsHours Weekly: 37.5hrs/weekAbout Us:At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.OverviewThe Customer Solutions Project Analyst will primarily be responsible for supporting the day-to-day operations of the Streetlight Maintenance Program. The Project Analyst will work closely with NYPA local government customers and contracted maintenance vendors to ensure streetlight outages and maintenance issues are properly identified, repaired, documented, and billed in accordance with applicable customer agreements and vendor contracts. The Project Analyst may also support data analytics, process improvement opportunities, and development of dashboards and other visual aids as needed and as bandwidth allows.Skills• Strong project management skills are required. Ability to effectively coordinate with customers and vendors to meet contractual obligations.• Strong customer relationship skills required. Streetlights are a health and safety issue and the Candidate must be able to handle occasional emergency calls from customers.• Excellent time management and organizational skills. Ability to adapt to shifting priorities, demands and timelines to meet objectives and deadlines.• Strong written and verbal communication skills, and an ability to learn new systems and technologies. Ability to clearly communicate programs, offerings, and processes to internal and external stakeholders. • Strong data analytic skills and methodologies to extract insights, identify trends, and support data-driven decision making.• Ability to think strategically, to proactively understand customer needs, and to provide solutions to overcome obstacles.• Proficiency in Microsoft Office including Word, Excel and PowerPoint.Preferred:• Experience utilizing automation tools and AI-Driven solutions to optimize workflows and enhance operational efficiency is preferred• Energy services, energy efficiency, and/or utility knowledge and experience is preferred.• Experience working with municipalities is preferred.Education:• 4-year degree is required.• Bachelor’s degree in engineering, business administration or related discipline or equivalent experience is preferred.Equal Opportunity & Inclusion StatementCogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to applyApplication ProcessPlease submit your resume and a short cover letter through our online portal. Our process includes an initial resume review, a virtual interview, and a short technical assessment. If you need accommodations, feel free to inform us—we are happy to assist.Join UsAt Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.