Loss Reporting Representative

Starting Pay $38k - $44k, depending on experienceHours are 9:00am to 5:30pmOur Company:Since 1887, Armed Forces Insurance (AFI) has existed with a single, unwavering purpose: To protect the people who protect our nation. For more than 130 years, we’ve provided home insurance, renter insurance and auto insurance and much more to our members. We proudly serve active, retired and former military personnel, their families and civilian Department of Defense employees.AFI is a family friendly organization offering competitive compensation, an outstanding work environment and great benefits. AFI is headquartered in Leavenworth, Kansas approximately 25 minutes from the Legends.SummaryResponds to incoming telephone, email, or written notification of loss. Performs duties as directed in connection with reviewing and processing of notification of loss documentation. Provides claims status updates to policyholders as requested throughout the claims adjudication cycle.Key AccountabilitiesReceiving, recording, and distribution of incoming loss notification correspondence to appropriate unit staffPerforms accurate and timely processing associated with loss notification and assignment of claimsProvides status updates to policyholders via telephone, email, or written correspondence pending claim settlementEssential FunctionsReceives, logs, and forwards to assigned staff/independent adjuster incoming information from policyholders related to new loss reports Creates and distributes required documentation (both system and hard-copy) relating to pending claims. Obtains police/fire reports, weather reports, and other information relevant to the circumstances of the potential claim Contacts other outside parties (mortgage companies, adjusters, policyholders, etc.) as necessary to obtain information required to complete claim processing activities Contacts, or responds to contacts from, claimants and other outside parties to provide accurate and timely status updates during the claim settlement process Ability to be at work regularly and on time Performs other duties as assigned in support of the unit and company objectives QualificationsEDUCATIONHigh School Diploma or GEDExperience Two years of customer service experience in a financial services environment, or one year of clerical support/processing experience with AFIAssociates Degree may be substituted for this requirementLanguage SkillsCompetent written communications skillsExcellent verbal communications skills, to include a courteous, confident demeanor and appropriate use of grammar and vocabularyAbility to communicate telephonically moderately complex insurance terminology to policyholders in a clear and concise mannerGeneral knowledge of MS Outlook and WordKeyboard skills of at least 30wpmAbility to learn to utilize AFI’s computer systems for data access and entryMathematical SkillsAbility to perform basic math functions to include calculation of percentages and ratiosREASONING ABILITYAbility to quickly gather facts and information needed to determine appropriate action policyholder requestsDemonstrates sound judgment and decision-making skillsAbility to accomplish work according to established priorities and proceduresPROFESSIONAL CERTIFICATIONS, LICENSES, REGISTRATIONSSuccessful completion within 90 days of standardized training in Principals of Insurance, Dwelling Coverages, and Homeowner Coverages*if incumbent did not have prior experience in a position with this requirementPHYSICAL DEMANDS / WORK ENVIRONMENTThe work is primarily sedentary. The employee will generally be seated to perform the work, but will also do some walking, standing, bending, and carrying of light items (less than 10 lbs.).The noise level of the work is low. The area is adequately lighted, heated, and ventilated. Incumbent must be able to work a flexible schedule and overtime as required.We’ve got you covered…Full benefits package including health, dental, vision, life & disability insurance including an employee assistance program (EAP)401(k) including employer match & safe harbor contributionsGenerous paid time off policy, medical leave, volunteer time off and 9 paid holidaysWe support employee training and professional development opportunities with a tuition reimbursement program and continuing education and re-certification opportunitiesVolunteering and community engagement opportunities