Customer Technical Support

We are hiring U.S.-based Customer Technical Support to join a fast-growing technology company serving the insurance industry.This is a fully remote opportunity supporting a CRM platform used by insurance companies across the United States.Position DetailsFull-time opportunityRemote within the U.S.Must be available during Eastern Time business hours (8:00 AM – 5:00 PM EST)Immediate openings availableMust be physically located in the US - East Coast preferredResponsibilitiesProvide customer support via email, phone, and chatAssist users with platform navigation and troubleshootingEscalate technical issues when necessaryMaintain accurate records of customer interactionsDeliver high-quality support in a fast-paced environmentQualificationsPrevious customer support or technical support experience preferredStrong communication and problem-solving skillsComfortable working with SaaS/CRM platformsExperience in insurance or healthcare technology is a plusAbility to handle sensitive information professionally and securelyMust be authorized to work in the United StatesPreferredExperience with HIPAA-compliant environmentsCRM or insurance industry experienceStrong attention to detail and responsivenessWhat We OfferFully remote work environmentOpportunity to work with an international technology companyCompetitive compensationLong-term growth opportunityTo apply, please send your resume and a brief introduction via LinkedIn message.