Manager - SBA Card Modernization

Company Overview and Culture EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com. For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses. Position: Business Analyst + Data Analyst Department: Card Modernization / Data Canonicalization Team Experience: 6-8 Years We are seeking an experienced Business Analyst + Data Analyst with a strong background in credit card systems to join our Card Modernization / Data Canonicalization team. The ideal candidate will have a deep understanding of credit card data structures, system modernization processes, and data management principles. This role involves working closely with stakeholders to gather requirements, analyze data, and support the implementation of modernization initiatives. Key Responsibilities: Requirement Analysis: Collaborate with business stakeholders to gather, document, and analyze requirements for card modernization and data canonicalization projects. Data Analysis: Evaluate and interpret complex credit card data, identify patterns, and provide actionable insights to improve data quality and system performance. Process Improvement: Identify and recommend improvements to existing credit card systems and processes, ensuring alignment with modernization goals and industry best practices. Project Support: Assist in the planning, execution, and monitoring of modernization projects, ensuring timely delivery and adherence to project goals. Data Mapping & Integration: Work on data mapping, canonicalization, and integration tasks to ensure seamless data flow across systems. Documentation: Create and maintain comprehensive documentation for requirements, data definitions, and process changes. Stakeholder Communication: Facilitate communication between technical teams, business units, and external partners to ensure project alignment and issue resolution. Must-Have Qualifications: Issue identification,remediationand closure Ability to work with cross functional team to solve the problems systematically Impact assessment in monetary terms and number of impacted customers Must have an understanding with REST API, Swagger Can groom the stories and maintaindocumentation Impact assessment in monetary terms and number of impacted customers Expertisein coordinating with multiple teams to get right requirements and data Good with stakeholder management Credit card data understanding Experience: 6-8 years of experience as a Business Analyst and Data Analyst, with significant exposure to credit card systems and data management. Technical Skills: Proficiency in data analysis tools and techniques (e.g., SQL, Excel, data visualization tools) and experience with data integration and canonicalization processes. Credit Card Systems Knowledge: In-depth understanding of credit card data structures, transaction processing, and industry standards (e.g., EMV, PCI-DSS). Project Management: Proven ability to manage and support complex projects, including requirement gathering, documentation, and implementation. Analytical Skills: Strong analytical skills with the ability to interpret and leverage data for decision-making and process improvement. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels. Problem-Solving: Demonstrated ability to address and resolve complex issues related to data and system processes. Good-to-Have Qualifications: Technical Proficiency: Experience with modern data management platforms and tools (e.g., ETL tools, data warehouses). Industry Knowledge: Familiarity with current trends and emerging technologies in financial services and card processing. Agile Methodology: Experience with Agile project management methodologies and tools (e.g., JIRA, Confluence). Data Governance: Knowledge of data governance frameworks and best practices. EEO/Minorities/Females/Vets/Disabilities To view our total rewards offered click here — > https://www.exlservice.com/us-careers-and-benefits Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits. Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy. Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s). EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.