Division Manager

Position Purpose - Responsibilities/Duties/Functions/TasksThe purpose of this position is to exercise complete responsibility for the branches within the division manager’s supervision. These responsibilities include directing, coordinating, and monitoring all sales, branch operation within the division, and personnel development activities to create a business operation that increases sales, profitability, market share, and customer and employee satisfaction. Assesses local market conditions, identifies current and prospective sales opportunities, and develops forecasts, financial objectives, and business plans for the divisionAnalyzes and exercises independent judgment and discretion in advancing PRMI’s business objectives and the interests of PRMI’s customers regarding significant financial decisionsDevelops, implements, and maintains sales and profitability plans according to account management principlesCarries out major assignments affecting business operations of the employer or the employer’s customersPerforms the following tasks in completion of major assignments if the division manager is a loan originator:collects and analyzes information regarding the customer’s income, assets, investments, or debtsanalyzes applicant data, credit, and collateral property valuedetermines which financial products best meet the customer’s needs and financial circumstancesprovides advice to the customer regarding the advantages and disadvantages of available financial productsmarkets, services, or promotes the employer’s financial productsDirects all operational aspects of the division which include distribution operations, customer service, human resources, administration, and sales in a manner that supports reaching the profitability goalsEnsures that all areas of work performance or departments are properly staffed and directedProvides training, coaching, development, and motivation to bring out the best in each team memberTakes on the responsibility for the orientation and evaluation of all employeesOversees division financial managementRecommends desirable changes in the policies and goals of the division and the organizationAssists managers in developing division and organizational objectives as well as budgetsCommunicates effectively with other branches and senior managers concerning effective practices, competitive intelligence, business opportunities, and needsAddresses customer and employee satisfaction issues promptlyManages the division by following high ethical standards and complying with all government regulationsMaintains and enforces personnel policyRegularly evaluates the effectiveness of the division operation to ensure policies are being observed and the profitability goals of the division and organization are being achievedTakes prompt corrective action as neededIncreases personal knowledge and expertise in business, appropriate technology, etc.Follows company policies and proceduresPerforms other duties as assignedQualificationsHas at least years of Mortgage ExperienceBasic reading, writing, and arithmetic skills requiredStrong attention to detailStrong communication skills, both written and oralAbility to effectively and professionally handle difficult situations that may arise when working with branches/divisionAbility to multi-taskKnowledge of Microsoft Excel and Microsoft WordFamiliarity with Accounting terms and procedures (e.g., debits, credits, General Ledgers, etc.)Company Conformance StatementIn the performance of assigned tasks and duties all employees are expected to conform to the following:Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.Ensure every action and decision is aligned with PRMI values.Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.Realize team synergies through networking and partnerships across PRMI.Embrace change; act as advocate and role model, promoting an approach of continuous improvement.Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Work effectively as a team contributor on all assignments.Perform quality work within deadlines.Respect client and employee privacy.Work RequirementsEach employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.