Clerical Associate - Level IV - Provisional

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Grant FundedThis position is grant funded.Work Shifts9:00 A.M - 5:00 P.MDuties & ResponsibilitiesNYC Care, our health care access program, guarantees low-cost and no-cost services to New Yorkers who do not qualify for or cannot afford health insurance. NYC Care services include primary and preventative care, medications, specialty care, mental health, and more, all provided through NYC Health + Hospitals facilities.Working out of the Office of Ambulatory Care and Population Health, the Patient Navigator will serve as a vital link between NYC Care members and the high-quality services provided by NYC Health + Hospitals. They will support efforts to engage patients in promoting and supporting access to care and increasing the adoption of digital health tools such as telehealth visits and MyChart patient portal.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide tailored support to new and prospective NYC Care members guiding them through enrollment, scheduling, attendance, and patient portal (MyChart) functionalities.Keep records of all patient outreach attempts and outcomes.Work closely with clinical sites and the grant team to create sustainable educational materials, processes, or other deliverables around promoting telehealth and patient portal services.Collect patient and staff feedback regarding experiences, barriers, and potential improvements in accessing care, patient portal usage, and follow-up.Assist in improving current processes or grant activities to meet identified needs around access to care, telehealth and patient portal support.Participates in special projects as needed and performs other duties as assigned.Minimum Qualifications1. A high school diploma or its educational equivalent; and2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.Department PreferencesAssociate's or Bachelor's Degree from an accredited college or university in Healthcare Administration, Community Health, Public Health, or a related discipline, Master's degree preferred;Must have strong social skills dealing with a diverse mixture of personalities.Must have experience utilizing mobile, computer, and web-based applications and providing instruction on how to use them.Must project a high level of energy and enthusiasm to patients.Customer service experience preferred.Some healthcare experience working with patients.Some experience working with Electronic Health Records (EHR) or MyChart preferred.Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.One (1) year of full-time experience working as a health navigator, community health worker, or in a related capacity, or experience working in a customer service setting preferredBi-lingual, Spanish speaker strongly preferredBenefitsNYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsLoan Forgiveness Programs for eligible employeesCollege tuition discounts and professional development opportunitiesCollege Savings ProgramUnion Benefits for eligible titlesMultiple employee discounts programsCommuter Benefits Programs