Customer Support Specialist - CallPass

Job SummaryThe customer support rep for CallPass handles inbound and outbound calls, provides product information, and assists customers through timely resolution. Must have good communication skills, a willingness to learn, and self-motivation.Duties and ResponsibilitiesRespond timely to customer issues, working to resolution utilizing all resources availableManage inbound calls, emails, chats, and/or interactive voice response systemsAbility to memorize, recall, or research answers quicklyUp-sell and cross-sellGenerate sales leads from callsProvide excellent customer care and focus; ability to assess and anticipate customers' needs and provide troubleshooting, and path or clarification method resolutionMeet and exceed personal and team targets, goals, and quotasRecord, organize and file customer interactions and profile/account changesAssist with returns, refunds, and other shipping tasksRequirements and QualificationsPrevious experience in call center, customer service, sales, or a related fieldExcellent communication skills via phone and email. Able to multitask during customer calls, properly documenting concernsGood computer skills, tracking and recording call informationGreat attention to detailAdaptable and compliant with customer service procedures and policiesExcellent time management and prioritization skills BenefitsWeekly Pay, FridaysQuarterly bonus Medical, Dental Vision, Life and other coverages401k with employer matchHybrid eligiblePaid Time OffGreat work life balance, NO WEEKENDS!Are you customer-focused striving for a positive consumer experience and resolution? If this sounds like you, please apply with your resume. CallPass conducts preemployment screens upon offer of employment.