Lead Veterinary Receptionist at Fleur Pet Hospital

Lead Receptionist – Fleur Pet Hospital | Des Moines, IAFleur Pet Hospital is a locally owned, full-service veterinary clinic dedicated to providing compassionate, high-quality care for pets and peace of mind for their families. Our team values kindness, respect, and teamwork. We treat each pet as our own and every client as a valued partner in their pet's health.We're looking for an experienced, dependable Lead Receptionist to take ownership of our front desk operations. This role is ideal for someone who enjoys client interaction while also handling the behind-the-scenes responsibilities that keep a clinic running smoothly.About Fleur Pet HospitalFleur Pet Hospital is your trusted veterinarian providing wellness exams, emergency care, microchipping, vaccinations, dental care, and more for cats, dogs, rabbits, pocket pets, avians, and pot-bellied pigs in Des Moines, Indianola, Norwalk, Runnells, Altoona, Carlisle, Urbandale, and West Des Moines.Located in the heart of Des Moines, we've been serving local families and their pets for decades. We're proud of our friendly atmosphere, high medical standards, and genuine connection with our community. Every team member plays a role in making our hospital a place clients and pets trust.What You'll DoServe as the primary point of contact for client service and front desk operationsDeliver a consistent, high-quality client experience from check-in to check-outAnswer phones, schedule appointments, and manage client communicationsOversee appointment flow and help maintain an efficient daily scheduleAssist with staff scheduling using StripeOrder clinic supplies and pet food, and manage inventory levelsEnter invoices and maintain accurate financial and inventory recordsProcess payments and assist with billing inquiriesKeep the reception area clean, organized, and welcomingWhat We're Looking ForPrevious experience in a veterinary, medical, or high-volume customer service settingStrong organizational and problem-solving skillsAbility to multitask and stay composed in a fast-paced environmentComfortable with computers, scheduling systems, and basic administrative toolsA professional, calm approach when handling client concernsA genuine passion for animals and client careWhat We OfferCompetitive pay based on experiencePaid time off and paid holidaysEmployee discounts on veterinary servicesA supportive, team-oriented environmentOpportunities for growth and increased responsibilityHow to Apply: If you're ready to take ownership of the front desk and play a key role in both client experience and clinic operations, we'd love to meet you. Submit your resume and tell us about your experience.