Financial Services Representative I

Job Description Financial Services Representative I / CollectionsOur OB/GYN practice has a Full Time Financial Services Representative I / Collections opening. This position has a variety of duties making the position challenging and rewarding. We offer stable week day hours, growth opportunities a productive work environment and benefits (including healthcare, 401k, paid time off and holiday pay), We are centrally located in Chandler near the 101 freeway. Starting salary range is $17 to $20 per hour depending on relevant experience.GENERAL JOB DESCRIPTION:Identify and review patient accounts for transfer to the collection agency. Monitor patient payment phone line and the online Phreesia patient payments. Post and update patient accounts for payments and collection status. Audit patient accounts for accurate insurance payments, patient payments, and adjustments. Optimize patient care by using effective customer service communication skills for addressing patient inquiries to ensure and promote a positive patient experience. Demonstrate excellent interpersonal communication skills when interacting with external and internal customers. Must demonstrate attention to detail and organizational skills. Must be able to problem solve and provide resolution to patient issues and concerns.QUALIFICATIONS FOR THE JOB:Education:High school diploma/GED or equivalent working knowledgeExperience:2 Years front office or customer service experience in a medical settingMedical insurance, billing experience, and medical collections preferredElectronic Medical Record /Electronic Health Record experience is preferredKey Competencies:Attention to detail and organizational skills is a must!Ability to perform basic math functionsAbility to handle confidential information and sensitive issuesWork under minimal supervision and make independent decisions using good judgmentExcellent communication and human relations with various backgrounds and diverse populations, utilizing necessary resources when language barriers are presentProficient in basic computer functions and programs.Multi-tasking abilitiesPerforms efficiently exhibiting good analytical and problem solving skillsResponsibilities:Work OB and Gyn accounts with past due patient balances, reviewing for correct insurance payment posting and proper guarantor assignment and correcting when necessary.Review and process overdue patient accounts for Phase 1 and Phase 2 of collections.Post monthly collection agency recovery payments, update Intergy and maintain collection agency file.Other and various responsibilities will be assigned as appropriate competencies are demonstrated.