Computer Network Technician

Job Summary We are seeking a skilled Computer & Network Technician to join our growing team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our clients' IT infrastructure across Ohio, West Virginia, Pennsylvania, Indiana, and beyond. This role requires strong hands-on experience with computer systems, IP networking, structured cabling, and a customer-first attitude. The successful candidate must be comfortable working independently at client sites as well as remotely. Responsibilities Provide technical support to end-users via help desk and on-site services, ensuring timely resolution of issues Deploy, configure, and maintain Ubiquiti networking equipment including UniFi Access Points, Access Control, and Protect (surveillance/security) Deploy and manage Fortinet firewall solutions for clients Administer and support Microsoft 365 environments including user setup, licensing, and troubleshooting Troubleshoot software, hardware, VPN connectivity, and firewall configurations Assist in the setup and configuration of IT infrastructure including LANs and servers Run and terminate Cat5e/Cat6 structured cabling Maintain documentation of IT processes, procedures, and client configurations Collaborate with team members to improve IT services and enhance the client experience Travel to client sites across our service territory, with occasional overnight stays as needed Experience & Qualifications Proven experience in a help desk, desktop support, or MSP role Strong knowledge of Windows; macOS and Linux familiarity a plus Good working knowledge of IP networking concepts and technologies (LAN/WAN) Familiarity with Ubiquiti UniFi products (WiFi, Access, Protect) preferred Fortinet firewall experience a plus Microsoft 365 administration experience Experience running and terminating Cat5e/Cat6 cabling VOIP knowledge a plus Excellent communication and customer service skills — you will be the face of Micro Advantage at client sites Ability to work both independently and as part of a team in a fast-paced environment Must have stable, reliable transportation Valid driver's license required Must reside in Ohio — preference given to candidates in the Mid-Ohio area Compensation $50,000 – $75,000 per year, depending on experience Benefits Health insurance Dental insurance Vision insurance Health savings account (HSA) Paid time off Flexible schedule Schedule Monday–Friday, day shift Weekends as needed Travel required, including occasional overnight stays Work Location: On the road / Client sites throughout OH, WV, PA, and IN Must be able to travel to client sites throughout Ohio, West Virginia, Pennsylvania, and Indiana. Candidates located in the Mid-Ohio area preferred. Do you have stable, reliable transportation? Driver's license required. To be considered, please submit your resume, cover letter, and salary requirements. Job Types: Full-time, Permanent Pay: $55,000.00 - $75,000.00 per year Benefits: Dental insurance Flexible schedule Health insurance Health savings account Paid time off Vision insurance Work Location: On the road