Contractor - Branch

Teller / Member Service Representative We're seeking a Teller / Member Service Representative to support day-to-day branch activities in a high-volume, member-facing environment. This role is essential in ensuring smooth branch operations, exceptional member service, and accurate handling of financial transactions.You will assist members in person, process teller-line transactions, identify potential fraud concerns, and provide guidance on available products and services. This role requires strong attention to detail, professionalism, and the ability to navigate multiple systems while maintaining excellent customer service.Key responsibilities include:Assist members in person with inquiries, requests, and routine transactions.Perform teller-line activities for savings, checking, consumer loans, credit cards, and fraud resolution.Verify member identity and review account alerts or irregularities.Identify and escalate potential fraud or unusual activity.Demonstrate proficiency using multiple internal systems simultaneously.Recommend additional products or services to support member needs.Maintain compliance with operational, security, and customer-service procedures.Collaborate with branch staff to support daily operations and member flow.Perform additional duties as assigned.Qualifications include:Experience with cash handling in a fast-paced environmentStrong computer proficiency and ability to navigate multiple screensReliable attendance and adherence to scheduleAbility to multitask in a structured, member-facing environmentStrong verbal/written communication and active listening skillsProfessionalism and tact when handling member issuesGood judgment, initiative, and decision-making skillsAbility to work independently and as part of a teamComposure under pressure and adaptabilityStrong organizational and time management skillsBasic math skills and accuracy in financial transactionsAbility to build rapport and maintain positive relationshipsReceptiveness to feedback and commitment to continuous improvementCustomer-service experience, ideally within banking or a financial institutionEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.