Experienced Telephone Help Desk - Follow Up

Job DescriptionWestat is looking for a Help desk Agent to work in their Education Studies group. The responsibilities include answering incoming calls, providing guidance to callers, assisting with an online survey, and contacting school staff to encourage participation. Candidates need strong communication skills, technical ability, and the ability to establish rapport with school staff. Minimum qualifications include a high school diploma or GED and the ability to work full time in person.Knowledge, Skills, And AbilitiesCandidates should be able to learn and use multiple computer-based software systems. Previous experience with a survey management system is a plus.Ability to quickly establish rapport with school staffAbility to think quickly and answer questions as appropriateDemonstrated attention to detailProfessional courtesy and proper telephone and email etiquetteComfort with computersStrong oral communication skillsMinimum QualificationsA High School Diploma or GEDWork full time, Monday-Friday in personAfter hiring, candidate must apply for and obtain background clearance for the U.S. -Department of Education – Westat will provide instructions, forms, and support to help the candidate with this process.PreferredExperience making outgoing telephone callsPrevious e-QIP clearancePrevious Westat experienceThese assignments are temporary hourly positions. Benefits are based on hours worked and tenure.Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.Career AreaResearch - Survey Support