Reception Agent

Job DetailsDescriptionSummary The Reception Agent accommodates hotel’s guests.Essential FunctionsTo perform the Reception Agent position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Duties And ResponsibilitiesGreet, register and assign rooms to guestsIssue room keys and escort instructions to BellmanDate stamps, sort and rack incoming mail and messagesTransmit and receive telephone messagesAnswer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment and travel directionsKeep records of room availability and guests' accountsCompute bill, collect payments and make change for guestsMake and confirm guest reservationsPost charges such as room, food, liquor or telephone to ledgerOther duties as assignedQualificationsThe requirements listed below are representative of the knowledge, skills, and abilities required for an individual to successfully perform the duties and responsibilities of the Reception Agent position:Language AbilityEffectively communicate and interact in English with people from diverse backgroundsSpeak effectively before groups of customers or associates of the hotelMath AbilityAdd, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimalsCompute rate, ratio and percentReasoning Ability Apply common sense understanding to carry out instructions furnished in written, oral or diagram formWork EnvironmentThe noise level in the work environment is usually moderateThe position is located indoors where the temperature settings are controlledPhysical DemandsRegularly lift and /or move up to 50 poundsOccasionally lift and/or move up to 100 poundsRegularly stand, walk, use hands to fingers, handle or feel, reach with hands and arms and talk or hearOccasionally stoop, kneel, crouch or crawlSafely navigate multiple flights of stairsPosition Status and AvailabilityAvailable to work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidaysEducation And ExperienceA high school diploma or general education degree (GED)One (1) year of customer service experience