Sr. Commercial Manager

Sr. Commercial ManagerEightfold AI is seeking a dynamic Sr. Commercial Manager to join the Customer Growth (Customer Success) team and take ownership of the commercial lifecycle for our enterprise customer base. This pivotal role is responsible for maximizing revenue within a portfolio of accounts while expertly managing risk through robust commercial governance. The Sr. Commercial Manager will serve as the primary commercial point of contact for their accounts, leading end-to-end commercial execution for both renewal and upsell opportunities. This position is perfect for a strategic deal-maker who excels at the convergence of process, strategy, and strong customer relationship management. Responsibilities: Lead procurement positioning and negotiation for renewal and upsell opportunities Partner with Customer Growth to ensure pricing and packaging proposals align with customer business goals and proven value of Eightfold Drive on-time or early renewal and upsell execution through accurate forecasting and renewal pipeline hygiene Identify commercial risk in opportunities and execute course corrective action Manage all customer legal, security and compliance questions and processes Collaborate cross-functionally with Finance, Legal, and Deal Desk on deal structuring and approvals Build repeatable renewals and upsell commercial processes for Customer Growth to ensure clarity and consistency Required Qualifications: 3-5 years of experience in Fortune 1000 SaaS renewals, Deal Desk, account management, and/or sales operations Proficiency in Salesforce & Clari Demonstrated ability to manage a high-volume book of business with competing deadlines Experience with contract structures, SaaS pricing models, and MSA/order form negotiation Ability to travel 5-10% Preferred Qualifications: 5+ years of experience in Fortune 1000 SaaS renewals, Deal Desk, account management, and/or sales operations Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company Excellent problem solving in complex, multi-stakeholder situations Close attention to detail, basics of project management, and ability to keep multiple trains running at once Strong verbal and written communication skills Experience with public speaking, webinars, and conferences Hybrid Work @ Eightfold: At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution. Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions. Please note that this role is only available in our designated hub locations: Greater Chicago, IL, Greater Atlanta, GA, Greater NYC, NY, and Santa Clara, CA. All roles are hybrid.