Helpdesk Analyst
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Title: Helpdesk Analyst
Location: Hartford, CT
Duration: 1 year
Candidate Must Be Local
Candidates must be a US Citizen or Permanent Resident.
Summary
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
Required Skills and Experience
PC Hardware and software installation
End user support – face to face and via telephone
Excellent customer service skills
Highly Desirable Skills
Experience with computer system and user administration.
Technical familiarity with Microsoft Active Directory.
Experience with Windows 10,11
Experience with Office 365
Experience with Device Management, Device Imaging, Device Troubleshooting
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