Intern, IT

Halff is actively seeking an Intern for our IT group in our Richardson, TX office.What You Will DoTrack, route and redirect problems to correct resourcesUpdate customer data and produce activity reportsWalk customers through problem solving process – document resolutions as necessary for knowledgebase articles and ITIL library as appropriateFollow up with customers, provide feedback and see problems through to resolutionUtilize excellent customer service skills and exceed customers’ expectationsEnsure proper recording, documentation and closureRecommended procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products and servicesPossess an innate understanding of technologies coupled with a deep curiosity to always learn moreThrive in an environment that gives all team members a voice in the creative process and empowerment to grow their skill sets through a combination of solo and team projectsWhat You Will NeedPursuing a Bachelor's or Master's Degree in IT or closely related fieldGreat communication skillsCompany OverviewHalff is a full-service infrastructure consulting firm planned, designed, engineered, constructed — and purposed — for people. Since 1950, we’ve been creating smart solutions that improve lives and communities by turning ideas into reality.Halff was founded on a core tenet: Focus on people, treat them well, and success will follow. It’s no wonder, then, that our employees and the culture they create result in our firm consistently being named a Top Workplace in America.Our industry-leading professionals collaborate to meet tough challenges in creative ways. You can view Halff's full complement of services hereHalff has over 30 offices in Texas, Oklahoma, Louisiana, Florida, Arkansas, Georgia and Arizona. For a full list of our locations, click hereWe Offer Excellent Benefits, Including But Not Limited ToMedical, dental, prescription and life insuranceLong-term and short-term disability insurancePaid time off (PTO) and 8 company paid holidays (and Veteran's Day for our veterans)Traditional and Roth 401(k) plansEmployee Stock Ownership Plan (ESOP)Health Savings Account (HSA)529 College Savings PlanFlexible spending accounts (FSA)Employee Assistance PlanClick here for a more comprehensive list of Halff's benefitsSalary is competitive and commensurate with experience.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.Halff is a drug-free workplace. This offer of employment is contingent upon the receipt of a clear drug screen and background check prior to your first day of employment. This position may be subject to random drug testing pursuant to federal regulations.Interns are paid hourly and work full-time (40 hours/week), typically 8a-5p Monday through Friday.Halff does not pay for or provide housing for Internships.#internopp