Core Administrative Services Manager

Core Manager GeoThe Core Manager Geo is responsible for overseeing the delivery, performance, and consistency of Core Office Services and Administrative support across multiple office locations or a large geographic region. This role ensures workplace services and administrative support are delivered effectively to engagement teams and Client Operations, while maintaining a positive and professional office experience. The Manager leads workforce planning, resource allocation, and performance management for Core team members within the geography and may manage Supervisors and senior individual contributors.The role serves as a key interface with Real Estate/Facilities, Procurement, Finance and other firm functions to support space, vendor, and service needs across assigned locations. The Manager oversees service standards, monitors demand, identifies process and workflow improvements, and champions change initiatives to align with firm objectives. Due to the multi-site scope and cross-functional responsibilities, this role requires strong relationship management skills, sound judgment, a service mindset, and the ability to operate with a regional perspective. Due to the onsite service model, this role is required to be physically present at the assigned location with periodic travel to office locations within the geography.Responsibilities:Workforce & Performance Management - 30%Supervising Core Supervisors, Senior Coordinators, and/or ABPsResource allocation across locationsPerformance reviews, coaching, hiring, onboarding, and succession planningManaging coverage models and load balancing across demand cyclesService Delivery Oversight & Standards - 25%Ensuring consistent service delivery across assigned locationsMonitoring service levels, quality, SLAs, and stakeholder expectationsSupporting workplace experience for engagement teams and Client OpsCross-Functional & Vendor/Facilities Coordination - 20%Partnering with Real Estate/Facilities on space, moves, and infrastructure needsCoordinating with Procurement on vendor performance and renewalsSupporting budget input and vendor spend tracking (OpEx/CapEx awareness)Addressing landlord/property issues across assigned locationsProcess Improvement & Change Enablement - 15%Identifying and implementing best practicesDriving improvement of workflows, tools, and Core service offeringsSupporting change initiatives, integration activities, and firm-wide programsLeveraging data/feedback to inform decisions and enhancementsStakeholder Communication & Relationships - 10%Partnering with Geo leadership and Client OperationsCommunicating service changes, expectations, and escalationsManaging feedback loops with engagement teams and stakeholdersEnsuring alignment to firm objectives and workplace experience goalsQualifications:High School Diploma required, Associate's or Bachelor's degree preferred5 to 8 years of related work experience requiredExperience supervising and developing people, including managing performance, coaching, and workload allocationExperience overseeing service delivery, operations, or workplace programs across multiple locations or complex environmentsDemonstrated ability to manage competing priorities, allocate resources, and balance workloads to meet business needsStrong relationship-building and stakeholder management skills with the ability to interface across all levels of the firmExcellent verbal and written communication skills, including the ability to communicate complex operational concepts clearly to leaders and stakeholder groupsDemonstrated analytical and critical thinking skills, including the ability to interpret operational data and identify process or service improvementsAdvanced organizational and project management skills with high attention to detail and follow-throughAbility to handle sensitive information and situations with discretion, professionalism, and good judgmentProficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms; experience with workplace tools (e.g., space reservation, ticketing, visitor management) preferredAbility to travel periodically to assigned locations within the geography, based on business needsAbility to work extended hours during peak periods or special events, as requiredThe pay rate range for this job position is $81,986 to $141,770. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant's skills, prior experience, qualifications, degrees/certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package.