Non-Emergency Medical Transportation (NEMT) Product Owne

Non-Emergency Medical Transportation Product Owner Location: Hybrid — NY Metro strongly preferred (remote considered) Employment Type: Full-Time Compensation: $110,000–$150,000 depending on experience Benefits: 401(k), 401(k) match, health/dental/vision, PTO, life insurance About the Company Protected Harbor is a 20+ year MSP and software development partner. We are now preparing to embark on an ambitious software development initiative for a client in the non-emergency medical transportation industry. This system includes an operator/dispatcher console, full trip lifecycle workflow, billing + Medicaid-compliant reporting, and a mobile application for drivers. We are assembling a U.S. leadership team to define, manage, and deliver this new product end-to-end. About the Role We are hiring a Technical Project Manager / Product Owner to lead the discovery, requirements definition, and ongoing execution of the platform. This role is NOT just meetings and Gantt charts — it requires hands-on understanding of NEMT workflows, dispatch logic, trip assignment, compliance, billing, and driver/vehicle operations. You will work directly with stakeholders, translate business needs into detailed functional specifications, and lead the development teams (local + India-based) through delivery. You will report to the CTO and work closely with the stakeholders. What You’ll Do Discovery & Scoping Lead structured discovery: interviews, workflow mapping, process analysis, and competitive analysis. Convert business workflows into clear technical requirements, user stories, and product documentation. Define MVP vs Phase 2, platform modules, data flows, and integration points (billing, Medicaid, GPS/telemetry, SMS/IVR/email, routing engines). Project Leadership Build and maintain the project plan, backlog, release roadmap, and timelines. Drive Agile/Scrum rituals, sprint planning, and ensure deliverables meet quality, functional, and operational requirements. Serve as the primary communication point between stakeholders, developers, and leadership. Identify risks early — operational, regulatory, technical — and escalate proactively. Domain Expertise Provide guidance on NEMT dispatch logic, trip scheduling, routing, on-time performance, no-shows, and billing workflows. Understand Medicaid requirements (trip documentation, pick-up/drop-off validation, billing rules). Draft operational SOPs, UI/UX flows, and feature acceptance criteria. What You Bring 5+ years managing transportation, logistics, NEMT/TMS, rideshare, or dispatch-driven software platforms. Strong understanding of: Dispatch, routing optimization, and trip life-cycle workflows Driver/vehicle management Billing/Medicaid compliance GPS tracking, mobile driver apps, mapping Ability to translate ambiguous ideas into actionable, detailed product requirements. Excellent communication and stakeholder management. Familiarity with Agile/Scrum. Certifications (PMP, CSM) are a plus. Experience working with offshore development teams is a plus. Experience leading large scale, Golang-backed, SaaS projects Why This Role Matters You will be the product brain of a new transportation SaaS company—this is a long-term leadership opportunity with massive growth potential. Job Type: Full-time Pay: $110,000.00 - $150,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Please describe your experience with Transportation Management Systems. Work Location: In person