Patient Access Rep, Main Registration, Part-time

Patient Access Rep, Main Registration, Part-timeJoin St. FrancisEmory Healthcare, a 376-bed community-connected hospital in Columbus, GA, that blends cutting-edge care with hometown purpose. As part of the ScionHealth network, St. Francis has been recognized and awarded multiple high-performing honors by U.S. News & World Report, and received multiple disease-specific certifications from the Joint Commission, and was a rated Top Large Hospital in Georgia. St. Francis also delivers advanced heart, orthopedic, and women's care services. At St. Francis, you will experience a culture of excellence where your work directly shapes the health of our community.Job Summary: The Registrar is responsible for coordinating patient registration, insurance verification, and financial clearance processes to ensure accurate and timely patient access to services. This role involves collecting patient information, verifying insurance eligibility, securing pre-certifications, and collecting payments while maintaining exceptional customer service standards in an acute care hospital setting.Essential Functions:Register patients for inpatient, outpatient, and emergency services, ensuring the accuracy of demographic and financial informationVerify insurance eligibility, benefits, and authorization requirements for scheduled servicesProvide patients with information on financial obligations, including co-pays, deductibles, and payment optionsCollect and document payments, issue receipts, and balance cash drawers dailyCommunicate with clinical staff, physician offices, and ancillary departments to facilitate patient admissions and appointmentsDistribute and explain forms, documents, and educational materials to patients and family membersRespond to patient inquiries regarding registration, insurance, and billing processesMaintain patient confidentiality and comply with HIPAA guidelines in handling patient informationDocument all patient interactions and update electronic medical records as requiredAssist with rescheduling and managing patient appointments as neededKnowledge/Skills/Abilities/Expectations:Excellent communication and customer service skillsStrong attention to detail and accuracy in data entryBasic knowledge of insurance verification and medical terminologyAbility to manage multiple tasks in a fast-paced environmentProficiency in Microsoft Office and electronic medical record systemsAbility to maintain a professional demeanor under stressful situationsQualifications:Education: High School Diploma or GED requiredLicenses/Certifications: NoneExperience: Minimum of 1 year of experience in a healthcare registration, scheduling, or patient access setting preferred. Experience with medical terminology and insurance verification is beneficial.