Patient Care Coordinator - SouthPark Gastroenterology

General Job Summary: The Patient Care Coordinator is responsible for insuring the physician’s plan of care is accurately completed in a timely manner. Duties include coordinating and insuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access.(This is a full time position that will support the Gastroenterology team at SouthPark, Monday to Friday 8 am to 5 pm).Primary Job Responsibilities/Tasks may include, but not limited to: Patient Coordination responsibilities include:Schedules ancillary appointments and referralsFollows-up on referrals and appointments to insure timely completion of physician ordersSchedules physician return appointments Completes forms/requisitions as needed to complete the physician’s ordersObtains and sends patient medical records to support seamless care deliveryEnsure that records are sent within one work day of chart completion to all physicians involved in a patient’s careObtains ancillary results on all physician orders in a timely mannerObtains referring provider clinic notes on all referred patients in a timely mannerResponsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/proceduresWork at different Tryon office locations as neededMonitor and check assigned Athena boxes and other assigned boxes for coverageOther duties as assignedClinic Support responsibilities include:Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plansEnsures all related reports, labs and demographics are sent to the outside facility prior to their appointmentReviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHRCommunicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional informationObtains lab/X-ray reports, hospital notes, referral information, etc.;Verifies insurance coverage and patient demographics;Updates charts to ensure that information is complete and filed appropriatelyEnsures timely delivery of outside mail and communication to the physicianRequirements:Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employerCompletion of TB test will be requiredEducation:High school diploma; some college preferredExperience: Minimum of one-year medical office or healthcare facility experience E.H.R. and Scheduling experienceExperience serving customers in person and on the phonePhysical Requirements:Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pullingMust be able to lift and support weight of 35 poundsAbility to concentrate on detailsUse of computer for long periods of time