Field Service Technician

Field Service Tech On-Site Location: Broomfield, CO W2 Hourly Contract/Limited Benefits $38.00 - $41.25 Per hour with limited benefits US Citizenship is Required ***No C2C, we can NOT work with outside agencies/vendors, and we can NOT do 1099- Sorry no exceptions, US CITIZENSHIP IS REQUIRED*** We are looking for an experienced Field Service Technician to provide on-site Information Technology support in Broomfield, CO. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience. Minimum Qualifications: US Citizenship High School diploma and 4+ years work experience and supporting C-Suite executives CompTIA Security + Candidate must be able to be granted and retain a Top Secret/SCI clearance. Extensive knowledge of Windows 10/11 OS and Support Working knowledge and experience using Active Directory Working knowledge and experience using MS365; Teams, Intune, and OneDrive and application support Working knowledge of the installation of software via SCCM Experience in troubleshooting VPN connectivity issues Experience using online ticketing systems, Remote support application software ServiceNow Experience utilizing remote application software to provide service to both on-site and off-site users Experience supporting mobile devices Experience in imaging laptops and adding computers to the domain Basic networking troubleshooting skills Ability to work well with others and in a collaborative team environment Quality customer service and a proactive approach to problem resolution Excellent communication skills; oral and written Ability to drive between multiple local area sites Responsibilities: Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed Provide audio-visual support for the on-site conference center and additional meeting rooms. Provide high-level support to members of the executive C-Suite Manage and facilitate moves, adds, and changes associated with end-user hardware Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model. Provide support of mobile devices and VoIP phones Resolve printer issues Provide timely resolution to customer issues and requests according to established SLAs Document and track work via online ticketing system Create and modify knowledge base (KB) articles and procedures Engage in occasional after-hours or surge support assistance to other functional IT areas, as required. Please respond to Meredith Baldwin with your interest level, recent copy of your resume and your availability for a call to Mbaldwin@geologics.com Rates listed are not a guarantee of salary/rate. Rate offered at time of hire will depend on many factors including education, experience, interview results and skill level GeoLogics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran Meredith Baldwin Recruiter (703) 891-6115 Mbaldwin@geologics.com