Service Manager

About CVM ElectricCVM Electric is a fourth-generation, family-owned electrical contracting firm serving the Western New York region since 1919, delivering commercial, industrial, and residential electrical solutions across the full spectrum of construction and service work. We’re growing our service division and looking for the right person to lead it, someone who knows the trade and is ready to run the operation. The RoleThe Service Manager leads the day-to-day operations of CVM’s service division, serving as the central point of coordination between customers, service technicians, and the ownership team. You’ll own scheduling and dispatch, manage customer relationships from first call through job completion, and make sure every service interaction reflects CVM’s commitment to quality and responsiveness. This is a hands-on coordination role for a seasoned electrician or field leader ready to step into the operational side of the business, someone who understands the trade deeply enough to lead it from the office.What You’ll DoSchedule and dispatch service electricians across the WNY region, triaging and prioritizing calls based on urgency and crew availabilityServe as the primary point of contact for all service customers — answering calls, providing updates, and resolving issues promptlyTrack all open work orders from intake through completion and ensure all billable items are captured prior to invoicingGenerate proposals, quotes, and customer rate sheets for service work and small projectsProcure materials and coordinate with vendors; communicate lead times to customers proactivelyProvide day-to-day direction and support to service technicians in the fieldBuild and maintain relationships with repeat clients, GCs, developers, and property ownersTrack and report key service metrics to leadership including call volume, response times, job costs, and completion ratesSupport estimating for service and small project work What We’re Looking For5+ years of experience in the electrical trades — field, office/coordination, or a combination of bothDemonstrated experience in a foreman, lead, or project coordination capacityNY State Journeyman or Master Electrician License strongly preferredExceptional organizational and scheduling ability — comfortable managing multiple open work orders and competing priorities simultaneouslyClear, professional communication with customers, crew, and vendors across all channelsProficiency with scheduling or project management technologyPrior estimating experience at the service or small project level a significant plusExisting relationships with GCs, developers, or vendors in the WNY market a plus Why CVMWe take care of the people who keep that legacy going. We offer a comprehensive benefits package including health and dental insurance, paid time off that grows with your tenure, paid holidays, 401(k), and a profit-sharing program. Field team members also earn a tool and boot allowance. This is a company where your experience is respected, your growth is supported, and long-term careers are the norm. CVM Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.