Servicenow Administrator

Job Description:Must have Exp- 8+ service now relevant exp of 8 yearsExp in IT operations management (ITOM) – SN discovery, service mapping, event managementSN Integration exp with third party toolsAPM – application portfolio managementBoth ITOM and APM – good to haveMore weightage on ITOM, APM - nicheCSDM – check for this expDeveloperCertifications:Service now Admin – Certified System administrator (Mandatory) – must haveCertified implementation specialist ITOM – good to haveCertified SPM – Good to haveApplication managementCertified Application developer – good to haveSKILLS/EXPERIENCE PREFERENCES: 8+ year of experience required.Roles and Responsibilities:Dynamic and Proactive ITSM Professional:Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies.Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.Organized and analytical with the ability to work effectively in a team environment.Demonstrated ability to implement projects on time to meet project schedules.Capable of handling multiple priorities in a fast-moving environment.Application Portfolio Management (APM) Expertise.Essential expertise in Application Portfolio Management (APM).Emphasis on managing and optimizing the organization's portfolio of applications for enhanced efficiency and performance.Technical Proficiency:Intermediate level experience with ServiceNow implementations.Understanding of the Common Service Data Model (CSDM)Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP).Strong communication, presentation, and writing skills.Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.ServiceNow ITSM Modules:Hands-on experience in the development and implementation of ServiceNow ITSM modules:Asset ManagementIncident ManagementChange ManagementCMDB/DiscoveryService Mapping/Dependency MappingIT Asset ManagementTechnical Understanding:Exposure to ServiceNow platform capabilities.Understanding of technical and functional design requirements related to ServiceNow.Scripting and Automation:Proficient in creating and managing scripts and workflow.Experience in one or more scripting languages: JavaScript, Python, PowerShell.ITSM Fundamentals:Fundamental understanding of ITSM, ITILUnderstanding of CMDB.ServiceNow Scripting Aspects:Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.Proficiency in ServiceNow client and server-side JavaScript and the ServiceNow APIs.Web Services and Integration:Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications.Customization Skills:Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.vAbout Miracle Software Systems:Miracle Software Systems, Inc. is a Global System Integrator; a Technology Solution Provider headquartered in Novi, MI. Established in 1994, Miracle has over 30 years of history helping Fortune 500 and Fortune 1000 companies through Business Transformation Initiatives with innovative technology Products and Solutions driven by Data Science and Analytics, Enterprise Cloud, Mobility, Virtual Reality, Digital Experience, Machine Learning, AI, Enterprise Application Integration and more. We are a Premier Partner of IBM and a National Implementation Partner of SAP. Miracle’s team spans four continents and includes 2000 IT Professionals working across the globe, our teams run on the core principles of Quality Delivery, Thought Leadership and Affordable Innovation.