Network Technician I

Network Technician I Technical Operations – Troy, MI | Full-Time Job Description: Are you a motivated, detail-oriented tech professional looking to launch or grow your career in voice and data networking? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and build your skills alongside an experienced team. We are looking for a Network Technician I to support our carrier and voice division by deploying, configuring, and troubleshooting customer-facing network and telephony equipment. The ideal candidate has a foundational understanding of networking concepts, a willingness to learn, and a customer-first mindset. You'll work closely with our NOC and Field Services teams to ensure our customers stay connected and receive a best-in-class experience. Responsibilities: Configure and deploy equipment necessary to establish phone and data connections to customer premises equipment, interfacing with or replacing existing customer equipment as necessary Troubleshoot IP-based telephony equipment and basic network connectivity issues under the guidance of senior technicians Test cabling and other equipment in coordination with Field Services Technicians Assist in monitoring core network elements and escalate issues to L2/L3 support as appropriate Take repair calls and provide clear, timely status updates to customers Maintain detailed ticket documentation including notes on steps taken, test results, and resolution Provide 24x7 on-call support on a rotating basis, including the ability to work a flexible schedule for planned and unplanned issues Participate in cross-training opportunities to expand technical knowledge across voice and data platforms Follow established processes and procedures and make recommendations for improvement where identified Qualifications, Skills, and Knowledge: Associate's degree in a related field, or equivalent hands-on experience 1+ years of experience in IT support, networking, telephony, or a related technical role Customer-first attitude with the ability to communicate clearly and professionally, especially in high-stress situations Foundational understanding of LAN/WAN, TCP/IP, and VoIP concepts Familiarity with basic hardware configuration (routers, switches, phones) Strong analytical and problem-solving skills Ability to multitask, prioritize, and manage a ticket queue effectively Get-it-done mentality with a desire to learn and grow Preferred: CCNA, CCENT, or other Cisco certifications Adtran router/switch experience or certification Experience with Netsapiens, MetaSwitch, Mitel, or Polycom VoIP and platforms Previous NOC or help desk experience What we'll bring to the table: Work-life balance Vibrant company culture and fun work environment – our values don't sit on a shelf collecting dust, we use them in all we do Ability to make an impact – your ideas and voice are important to us and are welcomed here Employee health is one of our top priorities! We offer great health benefits – medical, dental, and vision Days allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leave Offering you the best chance to prepare for the future – 401(k) with a generous company match Business casual dress code Here's what a couple of team members have to say about Grid4: "I enjoy the people and the work-life balance" – New hire for HR "I like the open and friendly work environment, there is always an employee willing to help" – New hire for Project Management Compensation: $40,000.00 – $55,000.00 Minimum Experience: Entry-level