Technical Support Specialist

Overview We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients and internal teams. You will troubleshoot software and hardware issues, manage IT infrastructure, and ensure that all systems are running smoothly. Your expertise in various operating systems and networking will be essential in delivering outstanding customer service. Duties Provide technical support for hardware and software issues across various platforms including Windows, macOS, and Linux. Troubleshoot and resolve issues related to VPN connections, firewalls, and LAN configurations. Assist users with desktop support inquiries, ensuring timely resolution of problems. Manage IT infrastructure components and maintain documentation of support activities using tools such as BMC Remedy, ServiceNow, or Jira. Conduct software troubleshooting to identify and resolve application-related issues. Collaborate with team members to improve processes and enhance the overall user experience. Maintain communication with customers throughout the support process to ensure satisfaction. Stay updated on the latest technology trends and best practices in IT support. Skills Strong background in technical support with a focus on customer service. Proficient in computer management, including hardware setup and maintenance. Experience with Microsoft Office applications and other productivity tools. Knowledge of computer networking concepts and protocols. Familiarity with IT support processes, including help desk operations. Ability to troubleshoot software issues across various operating systems (Windows, macOS, Linux). Understanding of VPN technology and firewall configurations. Excellent communication skills to effectively convey technical information to non-technical users. Experience with IT service management tools such as BMC Remedy, ServiceNow, or Jira is a plus. Strong problem-solving skills with attention to detail. Join our team as a Technical Support Specialist where you can leverage your skills in a dynamic environment while contributing to the success of our organization. Job Type: Full-time Pay: From $52.18 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: Remote