IT Field Resource

DescriptionSummary: We are looking to add a professional, personable, and passionate individual to our team as an IT Field Resource. This position requires a highly flexible individual that loves interacting with a variety of people and technologies on a daily basis. IT Field Resources are expected to tackle requests related to standard and healthcare specific technology, project management, privacy and compliance concerns, EHR systems, data center support, and operational challenges. We invite you to apply and become a Force for Good for our residents, our employees, and the communities that we serve.Salary: $60,000+ DOELocations:We Are Looking For Candidates In Or AroundPortland, ORBenefitsComprehensive Health Coverage – Medical, dental, and vision plans for you and your eligible family membersTime to Recharge – Vacation and sick leave to help you rest and recoverFuture Security – A 401(k) retirement plan to help you build long-term financial stabilityAdditional Protection – Optional benefits like short- and long-term disability, life insurance, accident insurance, critical illness coverage, and hospital insuranceCoverage for Your Furry Friends – Pet insurance options to keep your pets healthy and happyAt Cascadia Services, we are committed to providing benefits that make a difference in your life—because when you thrive, so do we!Duties And ResponsibilitiesProvide on-site support to operating entities at multiple geographic locationsSet up and maintain computers and necessary peripheral devicesWhen necessary, perform password resets, and track via our ticketing system.Install and configure appropriate software according to the needs of the fieldMonitor and maintain local networks in ways that optimize performance and minimize down timeEnsure security and privacy of networks and computer systemsProvide training and guidance to users on how to operate software and computer equipmentOrganize and schedule maintenance without deterring others from completing their workDiagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutionsDocument processes for repairs and fixes, to aid in training and faster resolution for other techniciansIdentify computer or network equipment shortages and report to leaders for orderingIdentify and fix any under-utilization of IT resources, or propose a plan to leadership for changesTrack issues to resolution and update tickets as neededUpdate the field with issue resolutions or ETRMaintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed.Perform work as requested by the IT Manager and other related IT departments and field locationsWorking ConditionsWork in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areasMoves intermittently and frequently during working hoursHeavy “local” travel (75% plus). Drive distances up to 2 hoursLong distance vehicle or air travel (25% plus). Drive distances up to 6+ hours as needed. Trip length can vary from overnight to up to two weeks, as needed for some scenarios. Schedules are subject to changeWhen necessary, works beyond regular working hours daily, weekends and holidaysSubject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)RequirementsRequirementsMinimum RequirementsAssociate degree or equivalent work experience supporting end users in an enterprise IT environmentCompTIA A+ (or equivalent) or ability to obtain certification in the first 90 days of employmentAdvanced knowledge of the Windows operating systemKnowledge of network basics, M365/O365, Active Directory, Cloud, and Microsoft admin toolsAdvanced knowledge of troubleshooting processes for end user computing issuesCustomer service and performance drivenExcellent communication skillsPossess the ability to make independent decisions that demonstrate discretion and good judgement based on the procedures outlined by the IT DepartmentWork independently on a day-to-day basisPossess the ability to interact respectfully and professionally with personnel, residents, visitors, and the general public. Able to be calm and level-headed in emergenciesWell groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the departmentWilling and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practicesAble to read, write, speak, and understand the English languageA preferred candidate will possess some or all of the following:Bachelor’s degree in Information Technology or related fieldCurrent Network+ or Security+ certificationAzure or other MCSE certificationExperience with Cisco MerakiExperience with thin clients and virtual desktopsExperience with internet and phone systemsExperience in Healthcare ITDemonstrated passion for developing new skills in the field of IT