Software Training Associate (USA)

Software Training Consultant Usa CINC Systems' HOA software is designed to simplify community management and elevate association living. We do this through an all-in-one solution that drives efficiency, mobility, and self-service. With CINC, management companies can focus on communities, and we'll take care of the rest. Our mission is to make living in a professionally managed community a great experience.Job Purpose The Software Training Consultant is responsible for working closely with our clients post go-live to assist both new clients onboarding to our platform, and existing clients who need additional support, in adopting and operationalizing CINC's Community functions. Specifically, this role will assist in the training and adoption of the Community components of CINC's enterprise suite, such as WebAxis, CINC Connect, and any other board/homeowner-facing tools such as eVoting and other lifestyle/premium offerings.Essential Duties & Responsibilities Assist clients to operationalize Community processes in CINCProvide in depth training to clients on product functionality and best practicesProactively monitor and ensure clients are adapting to CINC best practices and workflowsTroubleshoot software issues for new and existing clients and provide solutionsProvide input on documentation to handle frequently asked questions as well as step-by-step business process instructions as neededHelp facilitate smooth transitions from Implementation to Client SupportWork collaboratively with and help other internal teams as neededWork with clients to understand existing workflows, think strategically on process improvements, and communicate optimized workflow opportunities utilizing CINC solutionsIdentify and escalate risks to client success or perception with CINC solutions and suggested recommendationsMaintain thoughtful and thorough use of Project Management tools (Project Management system, SharePoint folders, etc.) for time tracking, progress tracking, and data/document storageDevelop and maintain effective internal and external client relationships and communication, maintaining professionalism at all timesMinimum Requirements & Competencies Bachelor's degree or equivalent work experience in Community or related field strongly preferred4+ years of relevant experience in external consulting role, experience in Community industry a plusExpert level of understanding of Community processes and relevant business experienceExperience with direct client-facing engagements with proven ability to communicate effectively at all levels up to senior management, with technical and non-technical audiencesProfessional competence in the Microsoft Office SuiteStrong critical thinking, analytical, and problem-solving skillsExcellent Verbal and Written communication skillsAbility to work in a fast-paced environment and change priorities quicklyAbility to work collaboratively in a team environment