Health Services Information Technology Manager

REANNOUNCEMENTWhy Join Contra Costa Health?The Contra Costa Health Department is offering excellent employment opportunities for dynamic and experienced individuals interested in the Health Services Information Technology Manager position. The department currently has vacancies in the Health Services Information Technology (HSIT) Division with one (1) vacancy in Business Systems and one (1) vacancy in Project Management located in Martinez, CA and one (1) vacancy in Platform & Cloud Engineering and one (1) vacancy in Service Desk located in Concord, CA.The Health Services Information Technology (HSIT) Division provides a full range of services to the entire Contra Costa County organization such as managing the central corporate computing complex, a County Wide Area Network (WAN), and numerous Local Area Networks (LANs).We are looking for someone who:Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community and works well in a team.Shows initiative and follow-through.Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands.Acknowledges and respects cultural and linguistic differences of diverse populations.Demonstrates empathy in handling customer needs and builds a trusting rapport with customers.Excels at troubleshooting.Continues to learn, keeping up with the fast pace of change in Information Technology.What you will typically be responsible for:Business SystemsOversee implementation and support of key business IT systemsOversee a team of analysts responsible for business requirements collection, vendor selection, system implementation and ongoing application supportResponsible for project planning and implementation, utilizing IT organizational tools and processes for project managementCoordinate with operational leads, clinical leadership, Change Management, Business Intelligence and other IT teams for system implementation and supportTrack performance metrics for application supportFacilitate progress reporting and executive updatesCoordinate project meetings including setting meeting agenda, notes and action itemsMonitor project impact, track, and report results on clinical quality and patient experience metricsProject ManagementManaging portfolio of Health IT projectsOverseeing project delivery from discovery to closureEnsuring project governance is established and communication occurs effectively to all levels of the organizationProviding cadenced project status updatesCreating and using standard project artifacts (Charter, RAID, etc)Ensuring that all resources assigned to the project are meeting timelines, escalating when appropriateAdhering to documented project phase gatesSupporting organization use of Agile/associated work tracking platformsPlatform & Cloud EngineeringParticipate in the strategic planning and lead the operational delivery of hybrid cloud and on-premises platform infrastructure, including the evaluation, migration, and modernization of enterprise platforms in alignment with organizational technology roadmaps and regulatory requirementsService DeskLead the operational delivery of enterprise IT service management functions, ensuring service desk performance, staffing, and process maturity align with the availability requirements of a 24/7 clinical healthcare environmentA few reasons why you might love this job:Your work will impact the lives, health and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.Professional development funds are available for each employee.Offices are in the central part of the County.Offers a generous benefits package.A few challenges you might face in this job:Staff must adapt to new and ever-changing technology.You may have to work under pressure and need to deliver resolutions in tight timeframes.Frequent interruptions and changing priorities.Working independently on project work, as well as mentoring junior staff is required.Participation in after-hours on-call rotations.Competencies Required:Analyzing & Interpreting Data Drawing meaning and conclusions from quantitative or qualitative dataDelivering Results Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risksProfessional & Technical Expertise Applying technical subject matter to the jobAttention to Detail Focusing on the details of work content, work steps, and final work productsDisplaying Ownership and Accountability Holding self and others accountable for measurable high-quality, timely, and cost-effective resultsWriting Communicating effectively in writingInterpersonal Savvy Considering and responding appropriately to the needs and feelings of others in different situationsLeadership Guiding and encouraging others to accomplish a common goalManaging & Facilitating Change Addressing key factors that influence successful organizational changeDesirable Qualifications:Vendor or Industry certifications, CCNA/CCNP, MCSA/MCSE, CISSP, Epic Certification, CPHIMS, etc.Advanced degree or specialization related to the team assignedTrack record of successful projectsWorking experience with Epic Electronic Health Record systemsPrior experience in one or more UKG, Service Now, Tyler Technologies, Onbase, Atlassian JiraPrevious experience in Project Management Office (PMO) or enterprise Project Management OfficeCertified Scrum Master (CSM), ITL certificationEducation:Possession of an Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, Epidemiology, Biostatistics, Social/Behavioral Sciences, or a closely related field.Experience:Four (4) years of full-time, or its equivalent, experience as a manager, supervisor, or project manager in a healthcare information technology environment having responsibility for one or more of the following areas: application support, development/programming, systems analysis, technical support, and network or server administration; OR Four (4) years of full-time, or its equivalent, experience as a clinical lead, supervisor, or manager performing systems analysis in a healthcare information systems environment; OR Four (4) years of full-time, or its equivalent, experience as a manager, supervisor, or project manager in a public health, health care delivery, or academic institution setting, one (1) year of which must have included direct supervision of staff in epidemiology, surveillance, or program evaluation activities.Certification:May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor.Substitution for Experience:Possession of a Master's Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience.Substitution for Education:One (1) additional year of qualifying experience noted above may be substituted for the required academic major; ORAdditional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; ORPossession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can be substituted for six (6) months of required education: Any of the following Epic certifications: Ambulatory, Tapestry, Epic Resolute Hospital Billing, Epic Care Everywhere, Health Information Management, Prelude (Grand Central), EpicCare Inpatient (ClinDoc), Epic Client Systems Administrator/Manager (ECSM), or Operational Database AdministratorCertified Associate in Healthcare Information and Management Systems (CAHIMS)Health Level 7 (HL7) certificationVMWare Certified Professional (VCP), VMWare Certified Advanced Professional (VCAP), VMWare Certified Design Expert (VCDX)Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE)EQUAL EMPLOYMENT OPPORTUNITY:It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.J-18808-Ljbffr