Desktop Support Analyst

What You’ll DoProvide technical assistance for desktops, laptops, and related hardwareSupport installation, configuration, and maintenance of enterprise applicationsTroubleshoot OS, device, and connectivity issuesWork closely with internal teams to close service requests and incidentsAssist in handling system updates and change activitiesSupport both Windows and Apple (iOS) devices in a corporate setupCore RequirementsMinimum 3 years of experience in IT support or similar roleHands-on experience with Windows operating systemsBasic exposure to Active Directory and policy-based access controlsSolid understanding of IT environments (networks, servers, applications, cloud basics)Strong problem-solving and troubleshooting ability